Technology Support / Social Media Specialist

About the Role

Key Responsibilities

• Maintaining and troubleshooting hardware and software issues in a multi-platform environment, including PCs, Windows OS, iOS, networking, mobile devices, and printer functions.
• Ability to fix/adjust projectors, Touchviews, and security cameras.
• Managing Windows clients and Windows Servers, Microsoft Office products.
• Developing a social media presence across multiple platforms.
• Creating a minimum of 1 social media post per week across multiple platforms.
• Monitoring comments and reposting all social media postings.
• Troubleshooting and resolving issues related to Ethernet and Wi-Fi networks.
• Troubleshooting and resolving problems with computer hardware, peripheral hardware, software, internet and network service, email and intranet accounts, phones, and network wiring.
• Providing support via on-site/desk-side visits, remote connections, and Help Desk requests.
• Updating tickets with resolutions and documenting requests and issues.
• Preparing, configuring, and deploying new or upgraded hardware, software, and network equipment.
• Creating and maintaining user accounts, shared resources, and permissions with Active Directory and email systems.
• Assisting staff with setup/access and resetting passwords for necessary applications.
• Contributing to hardware, software, and information security maintenance.
• Coordinating and performing setup and installation of hardware and software.
• Interacting with staff to diagnose and resolve technical issues.
• Maintaining an inventory of hardware and software and advising on replacements.
• Following procedures to ensure compliance with software licenses.
• Conducting preventative maintenance and reviewing backup systems.
• Maintaining iPads and MacBooks, including software updates and app installations.
• Lifting up to 50 pounds and traveling as needed.
• Performing related duties and working on special projects.

Requirements

• Associate's Degree or Higher in a related field.
• Preferred: Bachelor's Degree with certifications such as CompTIA and Google Certified Educator.
• Experience with managing Windows clients and servers, Microsoft Office, and network troubleshooting.
• Ability to troubleshoot hardware, software, and network issues.
• Familiarity with security cameras, projectors, Touchviews, and related hardware.
• Knowledge of Ethernet and Wi-Fi connectivity troubleshooting.
• Experience with Active Directory, email systems, and user account management.
• Ability to lift 50 pounds and travel as needed.
• Excellent problem-solving and communication skills.

Nice to Have

• Familiarity with Mitel IP Phones, Fortigate, n-Light Acuity, Cisco Meraki, VMware, Tyler Technologies, Extreme Cloud.

Qualifications

• Associate's Degree or higher in a related field
• Preferred: Bachelor's Degree with relevant certifications

Benefits & Perks

• Dental insurance
• Health insurance
• Paid time off
• Work location: In person