Technology - User Experience (UX) Designer 4 (UX Researcher)

About the Role

Key Responsibilities

• Design and execute UX research studies to inform development of mobile and watch apps
• Draw from a variety of human-centered design research methods (interviews, observations, diary studies, prototypes, surveys, user tests, etc.) at different stages of the process
• Partner with design to ideate, prototype, and iterate on new mobile and watch app features
• Lead internal and external field research efforts
• Leverage prior organization's UX research programs to inform development and avoid past pitfalls
• Help define timelines, facilitate progress, and ensure projects successfully reach their goals
• Synthesize insights into actionable recommendations that shape the strategy and roadmap
• Be a through-line of consumer knowledge, trends, and past research, and a primary source for what's new, what's old, and what's exciting

Requirements

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design Research, or related field
• 5+ years of experience conducting UX research in product development environments applying human-centered design approaches and tools
• Strong ability to scope a research process, gather insights from secondary research, lead fieldwork, and conduct in-context interviews and observation
• Experience working on mobile apps, connected devices, or wearable technology
• Strong storytelling and communication skills — able to influence design and product decisions with evidence
• Familiarity with tools like Figma, Dscout, UserTesting.com, and survey platforms
• Experience with accessibility standards (WCAG 2.1) and inclusive design principles
• Tolerance for ambiguity and superpower for translating it into organized and clear steps
• Comfortable discussing and facilitating discussions with senior leadership
• Must be able to be subjective and unbiased in research to avoid persuading consumers during testing

Nice to Have

• Familiarity with tools like Figma, Dscout, UserTesting.com, and survey platforms (noted as important for the role)

Qualifications

• Bachelor's or Master's degree in Human-Computer Interaction, Psychology, Design Research, or related field
• 5+ years of UX research experience