(USA) Senior Technology Operations, Program Management - Walmart Connect

About the Role

Key Responsibilities

• Responsible for leading cross-functional teams on the development and execution of product and other business led initiatives and/or partnerships, including establishing roles & responsibilities, timelines, tracking & reporting and operating cadence.
• Drive operational efficiencies across product, engineering and business teams.
• Develop clear and actionable project plans and operational processes that drive visibility across multiple initiatives to drive transparency and accountability across the organization.
• Drive initiatives including identifying issues, creating hypotheses, executing the analysis, and translating data into meaningful insights and actions.
• Direct day-to-day project portfolio activities, conduct reviews, and use strong technical and business acumen to manage risk and address escalated impediments while providing guidance and defining PMO policies and processes.
• Identify, and execute data sources to reveal new stories about how to improve operating efficiencies.
• Support product teams with PRD and spec development.
• Provide clear communications up and down to management and across teams through regular updates and KPIs.
• Escalate and resolve issues as suitable.
• Support development of executive level presentations and perspectives.
• Support overall Walmart Connect team in managing day-to-day operating activities and special projects as needed.
• Manage an effective team and drive team morale.

Requirements

• 8+ years of experience in a program management capacity with large scale complex projects.
• PMP and CSM certifications are a plus.
• Well versed in Program management methodologies and able to navigate Product Life cycle in tandem with the PMO, Product Managers, Product Marketing Managers with ability to deploy flexible approach to meet the needs of a broad group of diverse stakeholders.
• Strong analytical and presentation skills with an exceptional ability to communicate new ideas and findings.
• Comfortable with ambiguity and thrives under pressure, balancing multiple workstreams and priorities.
• Proven track record of taking ownership and driving results, and doing so while managing multiple programs.
• Strong leadership skills and presence; can lead through influence without formal authority.
• Must be a skilled storyteller with strong interpersonal skills and high EQ.

Nice to Have

• Master's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 2 years' experience in project management, program management, or related area.
• Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and supporting an inclusive culture.

Qualifications

• Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 3 years' experience in project management, program management, or related area.
• Option 2: 5 years' experience in project management, program management, or related area.

Benefits & Perks

• Competitive pay as well as performance-based bonus awards and other great benefits.
• Health benefits include medical, vision and dental coverage.
• Financial benefits include 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
• PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes, depending on job classification and employment length.
• Live Better U education benefit program covering tuition, books, and fees for associates.