VIP Marketing Specialist

About the Role

Key Responsibilities

• Build and nurture relationships with new and targeted casino guests, maintaining regular contact, and ensuring guests feel valued and their gaming experiences are always top-notch.
• Make personal outreach calls about special offers and exclusive experiences, ensuring they never miss a beat of the casino's exhilarating rhythm.
• Master the casino's ever-evolving promotions and special events, ensuring you're the ultimate insider tip for your guests.
• Make outbound calls to preferred guests, keeping them updated on upcoming promotions, events, and shows.
• Assist with any task needed, from answering guest questions to troubleshooting minor hiccups, making you the ultimate support player.
• Be prepared to tackle any task thrown your way, adding flexibility and adaptability to your casino skillset.

Requirements

• A minimum of a high school diploma (or equivalent) and at least 6 months of player development and/or marketing experience, or a blend of education and relevant experience.
• Excellent written and oral communication skills.
• Computer skills including working knowledge of all Microsoft Office products.
• Ability to set priorities, work independently, and proceed with objectives with limited supervision in a fast-paced environment.
• Knowledge of principles and processes for providing customer services, including customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to obtain and maintain licensing by the appropriate gaming authority.
• Must have and maintain a valid driver's license to assist with various activities, as needed.

Qualifications

• High school diploma or equivalent
• At least 6 months of player development and/or marketing experience