Wireless Product Manager

About the Role

Key Responsibilities

• Lead the end-to-end implementation of new wireless products, services, and features including mobile rate plans, add-ons, roaming options, and family/shared plan configurations
• Oversee device onboarding (smartphones, tablets, hotspots, CPEs), SIM/eSIM enablement, and end-to-end activation flows
• Coordinate cross-functional readiness across Product, Network, IT, Engineering, Digital, Retail, Sales, Customer Support, and Operations
• Ensure readiness of customer-facing channels (e.g., POS systems, mobile apps, self-serve portals) to support new wireless product offerings
• Monitor post-launch performance and provide ongoing support for wireless product optimizations
• Partner with fraud and risk teams to embed controls into new wireless products and device programs-such as SIM swap protection, identity verification, blacklisting/whitelisting, and trade-in fraud prevention
• Collaborate with legal and compliance teams to ensure wireless offerings meet regulatory obligations (e.g., AMF, CRTC, STIR/SHAKEN, E911)
• Act as a business analyst for wireless product initiatives-gathering and documenting business requirements, user stories, use cases, and functional specs
• Translate commercial and operational goals into technical requirements for integration with BSS, OSS, provisioning systems, billing, and CRM
• Conduct process mapping, gap analysis, and stakeholder interviews to support wireless product design and delivery
• Support development and QA teams in creating test cases, executing UAT, and validating successful delivery of wireless capabilities

Requirements

• Bachelor's degree in Telecommunications, Engineering, Business, or related field
• 7-10 years of experience in wireless product implementation, delivery, or program management within telecom
• 3+ years of experience in business analysis or systems integration, ideally within wireless or mobile environments
• Strong understanding of wireless technologies: LTE, 5G, VoLTE, SIM/eSIM provisioning, OTA updates, and activation processes
• Familiarity with telecom BSS/OSS, billing systems, device entitlement servers, and customer lifecycle platforms
• Knowledge of telecom fraud/loss prevention techniques: IMEI validation, SIM swap detection, KYC, trade-in risk control
• Skilled in using JIRA, Confluence, Visio, Excel, and requirements or workflow tools
• Strong communication and stakeholder engagement skills
• Certifications such as PMP, CBAP, Scrum, or Agile are assets
• Bilingualism (English/French) is an asset, along with the ability to work across diverse environments (remote, warehouses, offices)

Nice to Have

• Certifications such as PMP, CBAP, Scrum, or Agile
• Bilingualism (English/French)

Benefits & Perks

• Competitive salary
• Medical coverage (including prescription and vision plans)
• Dental coverage
• Life Insurance (1x salary at no cost to employee)
• Long and short-term disability insurance (no cost to employee)
• Voluntary employee, spousal, and child life insurance
• Company recognized Holidays with additional Floating Holidays
• Paid Time Off (PTO) programs
• Comprehensive Flex Work Policy
• 401(k) plan eligibility (company match 50% up to 5% of eligible contributions)
• Participation in the Employee Bonus Plan
• Participation in the Cogeco Stock Purchase Plan
• Complimentary and discounted broadband services (for those in our service area)
• Tuition Reimbursement
• Headspace Membership
• Betterhelp Membership
• Opportunities for LinkedIn Learning subscriptions for select colleagues