Account Executive

About the Role

Key Responsibilities

• Coordinate with Sales Executive to ensure understanding of products and services sold to new PacificSource groups.
• Communicate renewal information and coordinate with Sales Executive for groups not included in your block of business.
• Negotiate renewals and complete documentation necessary for group implementation or renewal.
• Consult with groups to inform them about products, procedures, health strategies, and legal requirements.
• Serve as a resource for benefits, compliance, and plan information, ensuring clear communication among all stakeholders.
• Attend internal and external meetings, share best practices, and identify potential issues for resolution.
• Liaise with outside vendors providing services/products to groups, including PBMs, wellness programs, and benefit systems.
• Develop strategic direction for employee benefit plans with groups and consultants, creating roadmaps to meet goals.
• Present and review group reporting packages, identify trends, and propose actions to meet group objectives.
• Lead implementation and renewal meetings, review plan documents, and ensure accuracy of plan materials.
• Negotiate with brokers and groups for renewals, follow up on renewal status, and develop benefit quotes.
• Identify reasons for group terminations and record information for review.
• Participate in group enrollment, employee benefit meetings, wellness fairs, and orientation sessions.
• Address and resolve issues related to medical, dental, pharmacy, and optional benefits, claims, and requests.
• Identify cross-selling opportunities within existing groups and represent PacificSource at industry and community events.
• Participate in benefit training programs and perform other duties as assigned.

Requirements

• Three (3) years of experience in sales, account management, or employee benefits.
• High school diploma or equivalent; Bachelor's degree in Business Administration or related field preferred.
• Current Life and Health Insurance License or ability to obtain within 6 months.
• Thorough understanding of insurance products, contracts, and health insurance industry guidelines.
• Knowledge of underwriting models and administrative procedures.
• Excellent verbal and written communication skills, including public speaking.
• Ability to explain plans effectively to diverse audiences and communicate with internal departments.
• Strong customer service skills and ability to work in a fast-paced environment.
• High level of integrity, trust, resilience, and flexibility.
• Ability to work independently and manage shifting priorities.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook.
• Willingness to travel approximately 40-50%, including overnight visits.

Nice to Have

• Knowledge of healthcare and health insurance industry trends.
• Experience with benefit administration systems and ancillary programs.
• Additional industry certifications or advanced degrees.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in Business Administration or related field preferred.
• Life & Health Insurance License or ability to obtain within 6 months.

Benefits & Perks

• Not explicitly specified in the description.