Account Svcs-Sr Mgr

About the Role

Key Responsibilities

• Devise strategies to ensure growth of expansion sales, renewals, and help reduce churn.
• Identify and implement process improvements to maximize output and minimize costs in the vendor space.
• Focus on the internal/external customer experience, quality, and results when developing and executing sales and retention programs.
• Oversee the development, optimization, and communication of integrated GCS expansion sales programs to drive initiatives and improve sales results.
• Drive sales & service methodologies, processes, and system development and optimization, including evolution of GCS KPIs and performance analytics.
• Manage and execute high-impact expansion programs including goals, timelines, metrics, results, and feedback/improvements.
• Leverage relationships with Process Excellence, Program Architecture, Training, Product, and GCS groups to remove roadblocks and progress initiatives.
• Maintain ongoing relationships with Marketing and GTM partners to create seamless communication plans for revenue growth.
• Make recommendations based on field trends and partnership feedback.
• Develop, implement, and monitor operational systems and processes to provide visibility into goals, progress, and obstacles, and make decisions to drive business goals.

Requirements

• Bachelor's degree or four or more years of work experience.
• Five or more years of relevant experience, demonstrated through work, military experience, or specialized training.
• Sales experience.
• Project and program management experience.

Nice to Have

• Vendor Management Experience.
• Five or more years of experience managing multiple programs, personnel, and profit and loss (P&L).
• Salesforce experience.

Qualifications

• Educational background includes a bachelor's degree or equivalent work experience.
• Relevant experience in sales, project, and program management.

Benefits & Perks

• Health and wellness benefits including medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance, and group home & auto insurance.
• Matched 401(k) savings plan.
• Stock incentive programs.
• Up to 8 company paid holidays per year and up to 6 personal days per year.
• Parental leave, adoption assistance, and tuition assistance.
• Incentives such as overtime, shift differential, holiday pay, allowances.
• Vacation starting at up to 15 days per year, increasing with service.
• Compensation varies based on location, skills, and experience, with an annual salary range of $113,000.00 - $197,000.00 for Illinois.