AD, Product Management - Chewy Vet Care

About the Role

Key Responsibilities

• Own the development and product execution of the Care Team product roadmap, ensuring alignment and successful delivery.
• Run intake processes, prioritize development work, and manage product requirement documentation.
• Monitor performance against KPIs, analyze trends from metrics, and drive optimization and continuous improvements.
• Collaborate with cross-functional teams including Product, Design, Technology, Merchandising, Customer Service, Operations, and Executive Leadership to develop and implement a product vision and multi-year roadmap.
• Ensure a seamless Care Team experience by identifying customer/user types and defining relevant use cases.
• Develop and maintain a product roadmap and backlog aligned with customer-first goals.
• Define, measure, and communicate the impact of product changes to guide prioritization.
• Identify risks to project deliverables and timelines, ensuring successful product delivery and minimizing roadblocks.

Requirements

• 8+ years of experience in digital product management with leadership experience and delivering end-to-end projects.
• Hands-on experience with EMR, PIMS, or health information management technologies.
• Strong ability to conceptualize, develop, and scale products/services.
• Excellent written and verbal communication skills with a collaborative approach.
• Strong analytical and critical thinking skills, with the ability to turn data into actionable insights.
• Ability to develop a clear, customer-focused product vision backed by qualitative and quantitative data.
• Strong attention to detail and prioritization skills.

Nice to Have

• Familiarity with the pet care industry and trends.
• In-depth experience within the veterinary profession in the US.