Administrative Assistant/Social Media Coordinator

About the Role

Key Responsibilities

• Attending the front desk, providing customer service, entering and processing sales orders and acknowledgements, answering the phone, directing calls, and performing data entry into reports as required.
• Supporting accounts receivables activities and collections management.
• Managing office supplies and maintaining records and file organization.
• Creating and managing social media content, keeping up with content calendar to promote consistent messaging.
• Interacting with and supporting customers and staff across all departments.
• Supporting basic office needs and ensuring smooth operations.

Requirements

• Minimum 3-5 years' experience providing administrative and customer service support.
• Minimum 2 years of social media management and content creation.
• Strong phone etiquette skills for professional communication.
• Advanced knowledge of administrative and clerical procedures and systems, such as managing files and records.
• Strong clerical skills with attention to detail in proofreading and editing content.
• Excellent verbal, written communication, interpersonal and problem solving skills.
• Intermediate to advanced competency in Microsoft Office/Google Business Apps software applications.
• Must have QuickBooks experience.
• Excellent computer literacy and ability to navigate various software applications.
• Proficiency in data entry and working with Excel spreadsheets.
• Excellent organizational and time management skills.
• Experience working in a CRM system.
• Dependable, able to follow instructions, and willing to learn.
• Ability to work collaboratively within a team environment and be self-motivated.

Nice to Have

• Experience in shipping and working with freight carriers.
• Bilingual English/Spanish.

Qualifications

• 3-5 years of administrative and customer service experience
• 2 years of social media management and content creation

Benefits & Perks

• Quarterly attendance bonus
• Dental insurance
• Vision insurance
• 401(k) with up to 3% annual match
• Up to 3 weeks of PTO
• Employee assistance program
• Flexible spending account
• Health savings account