Advisory Solution Consultant - Commercial

ServiceNow

New York, NY

Full Time

Senior

126k-208k

13 days ago

Job Description

About the Role

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. As a member of our Solution Consulting team, you will have a major impact on our future success by supporting Solution Sales. You will guide revenue for one of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands-on technical consultant role that involves solution delivery and positioning during sales cycles.

Key Responsibilities

Support product sales as a technical and domain expert of a client-facing sales team.
Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs.
Answer product feature and technical questions from customers, channel partners, and ServiceNow colleagues.
Provide feedback to product management about product enhancements that can address customer needs and provide additional value.
Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team.
Stay current on competitive analysis and market differentiation.
Support marketing events including executive briefings, conferences, user groups, and trade shows.

Requirements

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
7+ years of pre-sales solution consulting or sales engineering experience in a product-specific area.
Proficiency with the ServiceNow platform or technical expertise with cloud software solutions.
Experience working collaboratively with product management, product marketing, partners, and professional services.
Territory management skills, including pipeline building and working with Sales counterparts to guide execution excellence.
Travel as necessary.

Nice to Have

Experience with AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the industry.

Qualifications

Educational background is not explicitly specified, but extensive experience in solution consulting is required.

Benefits & Perks

Base pay ranging from $126,375 to $208,425, plus equity (when applicable), variable/incentive compensation, and benefits.
Health plans, including flexible spending accounts.
A 401(k) Plan with company match.
ESPP and matching donations.
Flexible time away plan and family leave programs.

Working at ServiceNow

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work.

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