Analyst, Business Intelligence (Food & Beverage)

About the Role

Key Responsibilities

• Translate data into digestible and informative business intelligence dashboards in Tableau or PowerBI, aligning dashboard design with organizational standards for cross-product consistency.
• Approach business challenges and questions from a quantitative and analytical perspective, using data to improve processes and develop clear recommendations.
• Synthesize and communicate actionable insights through written, visual, and interactive mediums.
• Partner with Information Systems to identify opportunities to enrich and/or grow the customer database, drive data classification, accuracy, and accessibility.
• Identify, organize, analyze, and present data from sources including ticket sales, food and beverage sales, social media interaction, survey responses, performance media, email interaction, and additional sources for marketing applications.
• Improve and maintain critical business functions including pricing, sales forecasting, business reporting, fraud monitoring, and customer behavior modeling for Food & Beverage.
• Enhance back-end commissary operational efficiencies by leveraging location-level transaction and inventory data.
• Maintain documentation and communication within the organization and with partners to ensure stability of core processes.
• Coordinate with market research functions to develop initiatives that inform strategic decisions, including price sensitivity surveys.
• Analyze and present data for applications such as ticket offerings, budget planning, and game day operations.
• Drive data classification, accuracy, and accessibility to enable greater analytics efficiency.
• Maintain reporting cadence between the Concessionaire and Club to communicate performance transparently.
• Track new concepts, menu items, and initiatives to judge impact and recommend continuation or cessation.
• Answer ad-hoc queries related to food and beverage in a timely manner.
• Work across departments on promotions and sponsorships, providing information to assess impact.
• Develop and advise on annual business plans and measurement strategies for Corporate Partnerships & Premium Hospitality.
• Analyze and advise on renewal and new sales plans to increase revenue and profitability.
• Lead processes managing pricing, inventory, sales pipelines, and overall business health.
• Review trend analysis in ticket sales to identify opportunities for revenue growth.
• Gather feedback from sales and service staff and analyze market research to assess new revenue opportunities.
• Support organizational initiatives by assisting with business intelligence tools and CRM usage.
• Assist in growth of tool adoption and learning, and oversee test and learn efforts for targeted initiatives.
• Build and maintain KPIs to quantify results, and develop a holistic understanding of data assets.
• Support external collaboration with MLB and third parties to learn best practices and troubleshoot.

Requirements

• Experience with business intelligence tools such as Tableau or PowerBI.
• Ability to translate data into dashboards and communicate insights effectively.
• Strong analytical skills with a quantitative approach to business challenges.
• Experience analyzing data from sources like sales, survey responses, and social media.
• Ability to work collaboratively across departments and with external partners.
• Knowledge of data classification, accuracy, and accessibility best practices.
• Experience in developing and managing business plans and sales strategies.
• Ability to support and train team members on BI tools and processes.
• Strong documentation and communication skills.
• Experience in trend analysis and identifying revenue opportunities.

Nice to Have

• Experience in the sports or entertainment industry.
• Familiarity with CRM systems and data pipelines.
• Knowledge of market research methodologies.
• Experience working with cross-functional teams in a fast-paced environment.

Qualifications

• Formal experience or background in business intelligence, data analysis, or related fields.

Benefits & Perks

• Opportunities to contribute to a dynamic and community-focused organization.
• Collaborative work environment that values learning and excellence.
• Potential for professional growth within a major league sports organization.