Business Intelligence Analyst

PayJoy

Bogota, NJ

Full Time

Mid Level

2 days ago

Job Description

About the Role

PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through our patented technology that turns a smartphone into digital collateral, and our cutting-edge machine learning, data science, and anti-fraud AI allow us to offer the lowest cost and qualify the most customers in the industry. As of 2025 we have brought billions of dollars in credit to 15 million customers, doubling in the last two years while remaining strongly profitable and sustainable for the long term. This role involves providing data-driven insights and operational automation to optimize the direct-to-consumer ecommerce channel, focusing on building operational reports, creating automated workflows, analyzing customer funnel performance, managing inventory planning, and supporting pricing strategies through market analysis and AI-powered tools.

Key Responsibilities

Build and maintain all operational reports and dashboards for the 1P ecommerce channel
Create analytics reports to track customer funnel performance, conversion metrics, and operational KPIs
Develop automated reporting for call center agent performance and operational metrics
Perform inventory planning based on sales metrics and demand forecasting
Conduct market pricing analysis to support competitive pricing strategies
Design and implement automated workflows using n8n for logistics, shipping, and customer communication
Leverage AI tools and prompt engineering to optimize operational processes
Create and maintain retargeting campaigns for funnel drop-off customers
Implement automation solutions using various LLMs and AI platforms
Build automated data collection and processing workflows
Write advanced SQL queries for complex data analysis and reporting
Collaborate with product teams to prioritize bug fixes and feature improvements
Monitor and analyze customer behavior patterns using analytics platforms
Support pricing elasticity testing and promotional strategy analysis
Support A/B testing initiatives for funnel optimization

Requirements

College in related areas such as Business Administration, Communications or similar
2-3 years' experience with automation tools, particularly in workflow automation in mobile device financing, fintech, or ecommerce operations
Advanced SQL proficiency for complex data analysis and reporting
AI and prompt engineering expertise with various LLMs (ChatGPT, Claude, etc.), PostHog, HEX, and/or Snowflake (strong plus)
Strong analytical skills with a data-driven approach to problem-solving
Knowledge of ecommerce or fintech operations, preferably in mobile device financing
Understanding of customer funnel analysis and conversion optimization
Familiarity with social media and advertising analytics platforms
Knowledge of statistical methods and A/B testing frameworks
Communication skills for effective cross-functional collaboration

Nice to Have

Experience with tools like PostHog, HEX, and Snowflake
Experience in mobile device financing or fintech operations
Knowledge of statistical methods and A/B testing frameworks

Benefits & Perks

100% Company-funded Health, dental, and vision discount plan for employees and immediate family members
Life insurance
Phone finance, Headphone, home office equipment and wellness perks
30 days of Christmas bonus
20 days paid Vacation
50% Vacation premium
13% Saving funds
$2,000 MXN monthly grocery coupons
$2,000 MXN monthly restaurant coupons
$2,000 USD annual Co-working Travel perk
$2,000 USD annual Professional Development perk

Working at PayJoy

PayJoy is committed to principles such as Ownership, Break Through Walls, Live Communication, Transparency & Directness, Focus on Scale, Work-Life Balance, Embrace Diversity, Speed, and Active Listening. We are proud to be an Equal Employment Opportunity employer and welcome people of all backgrounds.

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