Analyst, Platform Journey Analytics and Measurement for Support

Exl

Boulder, CO

Full Time

Mid Level

98k-140k

11 days ago

Job Description

About the Role

gTech Ads is responsible for all support, media, and technical services for customers across the entire Ad products stack. We help customers optimize their use of Google’s Ad and Publisher products through a range of services including self-help, in-product support, account setup, ad campaign implementation, media solutions, and complex technical and measurement solutions. Our team partners with Sales, Product, and Engineering to develop better solutions, tools, and services to improve products and enhance client experience. The Data, Architecture, Tools & Analytics (gDATA) team supports the gTech Ads organization by managing large data sets to solve analysis problems, providing operational analytics and reporting, and enabling data-driven business decisions. Our goal is to ensure customers benefit from the full potential of Google products and to support a global, cross-functional team dedicated to trusted advisory and innovative solutions.

Key Responsibilities

Conduct quantitative data analysis to make product and business recommendations, including impact analysis, market and user understanding, strategic analysis, and user behavior.
Deliver effective presentations of findings and recommendations to multiple levels of stakeholders.
Develop, plan, and execute experiments. Build and prototype ideas on the product at scale.
Collaborate with cross-functional stakeholders to understand their business needs and complete end-to-end analysis that includes data gathering, analysis, ongoing scaled deliverables, and presentations.
Develop a comprehensive understanding of Google data structures and metrics, advocating for changes where needed for scaled support.

Requirements

Bachelor's degree in Computer Science or equivalent practical experience.
Experience in system design or one or more programming languages (e.g., Java, C++, Python).
Experience in manipulating data sets with SQL and using statistics to solve technical problems.
Experience in solution engineering.
Experience in stakeholder management, professional services, or technical consulting.

Nice to Have

Experience with website analysis.
Experience in running experiments.
Experience in strategic analysis or operations management support.
Experience in presenting to executives (e.g., consulting, management reporting, Six Sigma certification).
Experience in SQL and one other language such as Python, Java, or R.