Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance

American Airlines Group

Dallas, TX

Full Time

Mid Level

9 days ago

Job Description

About the Role

The Analyst/Sr Analyst, Data Steward - Customer Data Strategy & Governance role is part of the Data Strategy and Governance Team within the Revenue Division at American Airlines. The position involves building and strengthening governance and data management practices for the Commercial Organization, collaborating with various teams to ensure data quality, standards, and compliance, and supporting data-driven decision-making across the company.

Key Responsibilities

Works closely with IT partners, commercial product teams, Privacy team and the governance committee to create, implement and monitor data collection standards
Collaborates with Subject Matter Experts and IT to create and manage integrated data assets
Assists with investigations and defect resolution
Creates and implements data health scorecards and monitoring systems
Performs statistical testing on large datasets to determine quality and integrity, and develops quality standards with assistance from Subject Matter Experts
Creates and delivers communications and training about data assets and their usage
Collaborates with commercial teams to ensure a customer-first/data-first approach to solution development
Works with Data Stewards to maintain metadata, best practices, ownership and lineage
Updates and manages Data Access Policies, conducts audits and recommends changes when appropriate
Participates in Governance sub-committees to develop standards and best practices

Requirements

Bachelor's degree in engineering, mathematics, computer science, information management, or similar relevant work experience/training
3 years of experience in data analysis, data management or data stewardship
Proficiency in SQL
Experience with one or more aspects of data governance
Exceptional analytical and advanced problem-solving skills
Knowledge of data management concepts including modeling, quality, control frameworks, governance, master data management, metadata management, identity resolution
Excellent interpersonal and communication skills
Advanced proficiency in Microsoft Excel and PowerPoint
Ability to perform customer data analysis using complex data sets
Strong organizational skills
Ability to work cross-functionally and communicate effectively with diverse business groups

Nice to Have

Experience with BI tools such as Tableau or PowerBI
Experience with Data Quality tools such as Informatica, Anomolo or MonteCarlo
Experience with Informatica Axon/EDC/Marketplace
Experience with Identity Resolution, CDP or Master Data Management solutions
Experience with Teradata, Databricks and Snowflake
Experience in airline or travel/hospitality industry
Knowledge of marketing, ad-tech/mar-tech, loyalty programs
CDMP Certification in one or more areas

Qualifications

Bachelor's degree in relevant field or equivalent work experience
3+ years of experience in data analysis, management, or stewardship

Benefits & Perks

Travel perks to 365 destinations on more than 6,800 daily flights
Health benefits including medical, dental, prescription and vision coverage from day one
Virtual doctor visits, flexible spending accounts and more
Wellness programs and resources
401(k) program with employer contributions after one year, depending on workgroup
Additional benefits such as Employee Assistance Program, pet insurance, discounts on hotels, cars, cruises

Working at American Airlines Group

American Airlines emphasizes inclusion and diversity, with over 20 Employee Business Resource Groups focused on connecting team members to customers, communities, and shareholders. The company fosters an inclusive work environment that encourages employees to be themselves, reach their full potential, and contribute to the smooth operation of the world's largest airline while caring for people on life's journey.

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