Analytics Consultant

About the Role

Key Responsibilities

• Consult on or participate in moderately complex initiatives and deliverables within Analytics and contribute to large-scale planning related to Analytics deliverables.
• Review and analyze moderately complex Analytics challenges that require an in-depth evaluation of variable factors.
• Contribute to the resolution of moderately complex issues and consult with others to meet Analytics deliverables while leveraging solid understanding of the function, policies, procedures, and compliance requirements.
• Collaborate with client personnel in Analytics.
• Analyze business requirements and functional system design specifications to create and execute test strategies and test cases.
• Specify test data requirements and work with enterprise data team to obtain necessary test plan data.
• Perform release validation and regression testing post-production installations, typically occurring outside of standard business hours; some weekend and/or evening hours are required.
• Work with Product Owner/Product Managers and Tech partners to confirm issues identified during testing and validate that requirements are met.
• Serve as UAT point of contact; represent UAT on project/scrum teams, release planning meetings, and release events.
• Log, track and verify resolution of software and specification defects.
• Understand and ensure compliance and risk management requirements for supported area are met and work with other stakeholders to implement key risk initiatives.
• Collaborate and consult with peers, colleagues and mid-level managers to resolve issues and achieve goals.
• Develop/maintain standards and procedures to determine product quality and release readiness.
• Drive innovation and streamline overall testing processes.

Requirements

• 4+ years of Analytics experience, or equivalent demonstrated through work or consulting experience, training, military experience, or education.
• 4+ years of Systems Quality Assurance experience, or equivalent demonstrated through work experience, training, military experience, or education.

Nice to Have

• Bilingual conversational proficiency in English and Spanish for speech and text translations.
• Knowledge and understanding of Interactive Voice Response (IVR).
• Knowledge and understanding of contact center environments and associated telephony technologies including IVR systems and routing platforms (i.e., Five9, Dialogflow CX, Nuance, Genesys).
• Experience reviewing business requirements, functional specification documents, voice design flows.
• Knowledge and understanding of creating manual and automated test plans, test cases, test procedures, test scripts, and expected results.
• Knowledge of all phases of product development and testing lifecycle.
• Knowledge and understanding of application testing methodologies, tools, and execution (i.e., ALM, Octane).
• Knowledge and understanding of project management and agile methodologies, processes, and tools (i.e., Scrum, Kanban, Jira).
• Experience delivering results in a fast-paced, deadline-driven environment.
• Ability to deliver concise, time-critical information to all levels of management, technology, and business teams.
• Strong analytical skills with high attention to detail and accuracy.
• Excellent verbal, written, and interpersonal communication skills.

Qualifications

• Educational background or certifications are not explicitly specified but are implied through experience requirements.

Benefits & Perks

• Competitive benefit package.