Analytics Director - DAR

About the Role

Key Responsibilities

• Manage and develop specialized teams of managers and professional individual contributors in planning, coordinating, and executing data research projects and results-oriented intelligence that support business objectives.
• Maintain functional ownership of various aspects including technical advisory, delivery infrastructure, communication, and engagement strategy.
• Spearhead the usage and adoption of advanced analytic methods across the team, including machine learning, AI, and real-time analytics, staying on the forefront of emerging data technologies and tools.
• Create and oversee extremely complex data products, predictive data models, NLP solutions, and other optimization algorithms.
• Translate complex models into business language, tell clear and compelling data stories, and influence decision making without overwhelming stakeholders with technical detail.
• Collaborate with and influence all levels of professionals including senior leadership to predict current and future needs and ensure consistent application of definitions, measurements, and interpretation.
• Manage and direct multiple levels of managers to ensure effective consultation and recommendations based on data analysis.
• Manage allocation of people and financial resources to meet commitments and align with strategic objectives.
• Develop and guide a culture of talent development to meet business objectives and strategy.
• Identify opportunities and strategies to integrate external market factors that impact or drive business outcomes.
• Interpret and develop guidelines for compliance and risk management, working with stakeholders to implement key risk initiatives.
• Interface with external agencies, regulatory bodies, or industry forums.

Requirements

• 8+ years of Analytics experience, or equivalent demonstrated through work experience, training, military experience, or education.
• 4+ years of management or leadership experience.

Nice to Have

• Proven success in building and leading high-performing analytics teams that deliver insights aligned with enterprise financial goals and regulatory requirements.
• Deep understanding of financial products, services, and customer behavior, with the ability to translate complex data into actionable strategies.
• Experience in retail banking and/or contact center analytics.
• Ability to develop and execute analytics strategies supporting business transformation, operational efficiency, and revenue growth.
• Skilled at influencing senior executives and cross-functional stakeholders through data-driven storytelling and strategic insight.
• Strong knowledge of financial data governance frameworks (e.g., BCBS 239, GDPR, CCAR) with a commitment to data integrity and compliance.
• Mastery of statistical modeling, ML, predictive analytics, NLP, and data visualization tools.
• Exceptional ability to manage competing priorities, drive initiatives, and deliver results in dynamic, regulated environments.
• Adept at navigating matrixed organizations and fostering cross-team partnerships.
• Strong business analytics mindset with the ability to identify opportunities for customer value, risk reduction, or profitability improvement.

Qualifications

• Educational background or certifications are not explicitly specified, but experience requirements imply a need for significant professional and leadership experience.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement