Application Engineer - OEM

About the Role

Key Responsibilities

• Provide product application and technical support to OEM Customers and Field Sales representatives.
• Review customer requirements and specifications for understanding, research product performance data, configuration options, pricing and lead times using online configuration tools and related systems, recommend product configurations to satisfy customer needs.
• Prepare and communicate pricing quotations using provided proposal tools.
• Provide follow-up communication as needed with customers and sales team.
• Coordinate the effective processing and resolution of customer RMAs and Product complaints, including recording customer complaints, researching order history and product specifications, coordinating with Quality to resolve issues, and communicating resolutions.
• Participate in weekly OEM Sales Territory and department meetings, track and report on customer activity, trends, and metrics.
• Identify opportunities for product sales expansion within accessory catalog sales.
• Work closely with the Director of OEM Sales to identify market opportunities, outline key markets and customers, and conduct research and market studies for product bundling and pricing strategies.
• Support development and implementation of tactical marketing initiatives.
• Coordinate flow of information between OEM Customers and OEM Engineering on NPI for assigned accounts.
• Provide product and application knowledge to support Sales and Marketing events.
• Participate in industry trade shows and customer site visits as needed.
• Participate in Voice of the Customer interviews as required.

Requirements

• Two-year technical degree with equivalent related experience.
• 5-7 years in customer support, application support or product specialist role.
• 1-3 years application support experience dealing with product sizing/configurations.
• General industry and product knowledge in markets such as Pumps, Heat Exchangers, HVAC - Boilers, HVAC - Chillers, Process Cooling, Water Filtration and Purification.
• Strong sense of customer advocacy, cross-functional collaboration, technical competency and professionalism.
• Familiarity with ERP and WMS systems, product sizing/configuration tools.
• Experience reading and interpreting pumps/performance curves, valves, controls is beneficial.
• Excellent communication skills and ability to interface with internal and external stakeholders.
• Willingness to receive and give direction, multi-task, and adapt to shifting priorities.

Nice to Have

• Four-year degree in Business or Engineering.
• Direct experience dealing with application support of pumps and valves.
• 1-2 years of relevant industry experience.

Qualifications

• Two-year technical degree or equivalent experience.
• 5-7 years in relevant customer or application support roles.
• Experience with product sizing and configurations in relevant markets.

Benefits & Perks

• Reasonable accommodations for physical demands and work environment.
• Work environment includes office and factory settings with exposure to shop and field elements.
• Standard weekly hours of 40 hours with nationwide travel up to 20%.
• Participation in Xylem Watermark Volunteer Program.
• Prioritization of employee well-being through inclusion, belonging, and Employee Resource Groups.
• Commitment to equal employment opportunity and an inclusive environment.