? Apply in 3 Minutes! Digital Consumer Experience Strategy Lead

About the Role

Key Responsibilities

• Deliver CX strategy across digital products for the organization by defining plans, principles, based on research, insights, and measurement frameworks.
• Ensure CX strategy meets milestones, mitigates risks, and maximizes process efficiency.
• Work closely with team members to define, document, share, and maintain the overall user experience strategy, rollout, and operations for Sanofi products and digital solutions.
• Reallocate resources appropriately to deliver on priorities under tight deadlines; lead a team of CX Strategy employees and contractors.
• Mentor, share knowledge, and empower the team to stay informed of industry changes and continuously grow as CX Strategists.
• Embody excellence in consumer experience at all levels and influence product and service strategy direction.
• Represent CX Strategy across the business and corporate functions, including product and service development.
• Integrate CX strategy within the consumer experience and digital development processes and advocate for CX within digital, partner organizations, and stakeholder groups.
• Drive deep levels of change in how CX functions with its peers in Global Business Units, R&D, Corporate, and Engineering.

Requirements

• Strong analytical skills with the ability to synthesize qualitative and quantitative data to identify key challenges and insights.
• Strong communication and presentation skills to convey recommendations effectively.
• Strategic planning skills for CX, including drawing plans from assessments based on product roadmaps, team maturity, and business priorities.
• Strong business acumen with the ability to understand value generation and business modeling.
• Deep understanding of digital product management, including agile methodologies and CX principles.
• Knowledge and practice of CX measurement frameworks, both qualitative and quantitative, to evaluate efficacy.
• International experience with an understanding of cultural sensitivities, as the role is global.
• Bachelor's degree or equivalent in Design, HCI, MBA, or related field; a Master's degree is a plus.
• At least 7 years of hands-on CX/UX strategy experience in a large global enterprise, agency, consulting, or startup/scale-up environment, particularly in digital product or software design.
• Familiarity with pharma/health technology is a plus.
• Professional-level English communication skills (verbal and written).

Nice to Have

• Experience with pharma or health technology sectors.
• Ability to lead cultural shifts including digital transformation.
• Strong storytelling and business communication skills.
• Cultural curiosity and willingness to work in an international environment.

Qualifications

• Bachelor's degree or equivalent in Design, HCI, MBA, or related field.
• 7 years of experience in CX/UX strategy within a large global enterprise, agency, consulting, or startup environment.

Benefits & Perks

• Supportive, future-focused team environment.
• Opportunities for career growth through promotions or lateral moves, domestically or internationally.
• Well-crafted rewards package recognizing contributions.
• Comprehensive health and wellbeing benefits, including high-quality healthcare, prevention, wellness programs, and at least 14 weeks' gender-neutral parental leave.