Associate - Digital Product Management

American Express

New York, NY

Full Time

Entry Level

60k-110k

29 days ago

Job Description

About the Role

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. The role involves executing critical remediation initiatives across the Digital Tracking ecosystem, supporting privacy compliance, and collaborating with various teams to ensure adherence to regulations such as GDPR, DPA, and ePrivacy directives. This position offers an excellent opportunity for a motivated individual to work on complex projects that impact both internal and external customer objectives globally.

Key Responsibilities

Work with the Senior Managers of Scanning and Remediation, Web Governance, Engineering, Centers of Excellence, and wider organizational teams to meet privacy and compliance goals across the enterprise
Support core European privacy work streams, including developing frameworks and tooling, research and scanning models, and efficient remediation and scanning operations
Research, document, and communicate complex tracking activities and related details to summarize key tracker functions and use cases, providing clear recommendations for senior leadership and partners
Collaborate with product owners, content owners, and page owners across the entire American Express Enterprise to support remediation efforts
Work with Enterprise teams to establish how digital tracking platforms can support a more robust and long-term strategy for digital tracking governance
Communicate and report on remediation activities, risk levels, and areas of opportunity to senior privacy leadership

Requirements

Experience in digital product/project management and strategy, operations, or enablement supporting data and/or consumer-facing products
Ability to translate complex technical concepts into clear, easily understood communication for stakeholders including senior leadership
Understanding of website and webpage infrastructure, digital trackers such as pixels and cookies, and basic website scripts and code
Intermediate to advanced Excel skills, with strong ability to analyze and action large data sets
Knowledge of project management tools such as Jira, Rally, and Confluence
Ability to work through ambiguity and solve problems through innovative and creative thinking
Excellent written and spoken communication skills, with persuasive abilities to influence decisions
Experience building effective relationships with business partners and colleagues across a matrix organization
Flexibility to manage business partners across multiple time zones
Self-motivated, collaborative, detail-oriented, and able to act independently

Nice to Have

Experience supporting privacy compliance or remediation initiatives
Knowledge of privacy regulations and data governance strategies
Experience working in global or cross-functional teams

Qualifications

Experience supporting digital products, projects, or strategy
Understanding of website infrastructure and digital tracking technologies
Proficiency in Excel and project management tools such as Jira, Rally, and Confluence

Benefits & Perks

Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements
20+ weeks paid parental leave for all parents
Free access to global on-site wellness centers (depending on location)
Free and confidential counseling support through Healthy Minds
Career development and training opportunities

Working at American Express

Our culture is built on innovation, shared values, and leadership behaviors, with a focus on supporting colleagues' holistic well-being, fostering learning and development, and maintaining a flexible, inclusive work environment that values collaboration and impact.

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