Associate Director, Patient Services Analytics & Insights

About the Role

Key Responsibilities

• Provide strategic oversight and guidance to develop and maintain key analytics and reporting capabilities for the Patient Services organization.
• Lead a proactive and systematic approach to capturing and understanding Patient Services business needs for standard and ad hoc analytics, reporting, and insights generation.
• Support Patient Services team with analytics in enrollment processes.
• Lead performance / KPI development and reporting to identify opportunities based on internal and external data sources.
• Collaborate with Patient Services teams to investigate and explore ad-hoc data investigations for insights.
• Leverage internal and external data sources to improve the efficiency and effectiveness of Ipsen's Patient Services team.
• Partner with the Director, Patient Services to produce regular and ad-hoc reporting for brand leadership.
• Deliver presentations of findings and recommendations to leadership through various communication channels.
• Communicate with Business Ethics and Legal to ensure compliance with sensitive data sources.
• Oversee key supplier relationships for data initiatives, including internal HUB (Salesforce Healthcloud) development and external HUB (Mercalis) data reporting.

Requirements

• Bachelor's Degree required.
• Minimum 10+ years of experience in the Pharmaceutical, Biotech, or Medical Devices industry.
• At least 5+ years of commercial business experience.
• Deep knowledge of patient-level and specialty pharmacy data for insights generation.
• Understanding of patient enrollment processes and patient journeys in Rare, Oncology, and Neuroscience products.
• Hands-on knowledge of patient data and ability to design analytics from scratch.
• Experience analyzing complex situations and synthesizing data for actionable insights.
• Familiarity with advanced analytical algorithms and predictive analytics initiatives.
• Proficiency in Excel, Tableau, and Power BI for data visualization and modeling.
• Strong organizational skills, time management, and ability to manage multiple projects.
• Ability to lead without reporting authority and influence in a matrixed environment.
• Experience managing vendor resources supporting analytics.

Nice to Have

• Experience with analyzing complex healthcare data environments.
• Knowledge of healthcare payer environments.
• Experience with Salesforce Healthcloud or similar CRM systems.

Qualifications

• Bachelor's Degree.

Benefits & Perks

• Annual base salary range of $172,000 - $210,000.
• Participation in short-term incentives program.
• Comprehensive employee benefits including 401(k) with company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance, short- and long-term disability insurance.
• Flexible spending accounts.
• Parental leave, paid time off, winter shutdown, well-being allowance, commuter benefits, and more.