Associate Manager, Social Communications - Americas

About the Role

Key Responsibilities

• Execute brand tactics to continually increase EMV, engagement, traffic, considerations, and conversions.
• Oversee the daily conversations amongst the community, outside of DECIEM's owned channels, in both a proactive and reactive way.
• Manage the micro, macro, and major influencer communities, vet contacts, foster key relationships, and grow databases.
• Seek out and nurture The Ordinary and NIOD communities across all major social platforms.
• Actively seek out and submit products and brands for local calendar event goodie bags and celebrity seeding via talent agencies.
• Highlight and share new social platforms of interest, including subcultures and forums, with relevant stakeholders.
• Work with the Global social media team to identify unique UGC-led content per channel to aid audience growth and intrigue.
• Identify and create buzz around key calendar date moments with a focus on talent.
• Oversee community tools including ShopMy and Tribe Dynamics for the region.
• Report externally to retail partners as part of trade marketing activity involving influencer collaborations.
• Manage the day-to-day operations of the creator aspect of the North American TikTok shop program.

Requirements

• At least 2 years experience in a similar role.
• Strong understanding of, and passion for, the beauty industry and consumer sentiment.
• Advanced user of all major social media platforms, understanding capabilities, and industry trends.
• Solid organizational and time management skills, detail-oriented, with the ability to work efficiently in a demanding, fast-paced environment.
• Excellent interpersonal and communication skills, both written and oral, with the ability to work with all levels of staff and management.

Nice to Have

• Experience managing influencer communities and social media campaigns.
• Knowledge of social media tools such as Tribe Dynamics and ShopMy.
• Experience working with global social media teams and regional community management.

Qualifications

• Experience in social media management or influencer engagement roles.
• Knowledge of the beauty industry and consumer sentiment.
• Proficiency with major social media platforms and industry trends.

Benefits & Perks

• Generous Vacation & Personal Days, plus additional time off for volunteering, voting, protesting, celebrating your birthday, and more.
• Six months of paid time off for new parents (inclusive of all genders).
• Work from anywhere 4 weeks per year.
• Hybrid work model (for applicable roles).
• Summer Fridays - get off at 1pm all summer long (for applicable roles).
• Unlimited access to an Employee Assistance Program including mental health care and mindfulness programs.
• Access to Development Grants and a LinkedIn Learning membership.
• A generous discount on DECIEM products for you, your family, and friends.