Asst Manager Marketing OPC

About the Role

Key Responsibilities

• Manage and direct the activities of the LM team's support of the Marketing Manager to obtain maximum production and efficiencies.
• Spend the majority of time in the field supporting marketing locations and team members, with additional administrative work in the office as directed.
• Recruit and interview potential new team members, participate in new hire training and mentoring.
• Proactively seek and schedule ongoing workshops and training sessions to support maximum production, team building, and culture.
• Interact with Sales Managers to ensure all marketing needs are met with tours at the sales gallery.
• Participate and lead in department meetings, training sessions, and other required meetings.
• Coordinate and lead monthly training sessions for underperforming marketing team members.
• Advise the Manager of relevant business needs and team member issues.
• Partner with the Marketing Leader to ensure accurate documentation of team member issues.
• Partner with the Marketing Manager to provide coaching and performance documentation, including performance reviews.
• Handle employee relations matters appropriately and seek counsel from leadership or HR when needed.
• Manage schedules and PTO requests to meet department requirements.
• Verify that policies, procedures, and training manuals are updated as directed.
• Meet and achieve monthly, quarterly, and yearly goals for tour flow, volume, penetration, VPG, and package sales.
• Ensure all locations have current promotions, materials, gift lists, invitations, and promotional items.
• Cover shifts for absent team members, including interacting with guests, booking tours, and selling packages.
• Supervise marketing representatives' presentations and all customer interactions.
• Ensure staffing at all locations is at optimum levels based on production and departmental needs, including coverage during call outs or shift changes.
• Anticipate challenges and proactively problem-solve with management to mitigate effects on production.
• Adhere to Hilton values and hold marketing team members accountable to them.

Requirements

• Minimum 3 years of guest service experience with a consistent record of resolving customer or vendor service issues.
• Proficiency with Microsoft Word, Excel, and Outlook.
• Strong interpersonal, oral, and written communication skills.
• Strong organizational skills to manage multiple duties in a fast-paced environment.
• High school diploma or equivalent.
• Ability to work a flexible schedule including evenings and weekends.

Nice to Have

• At least 3 years of branded timeshare marketing experience.
• At least 2 years of supervisory or managerial experience.
• Strong ability to recruit, train, and motivate marketing professionals.
• Proven success in field marketing.
• Proficiency in Microsoft Office.

Qualifications

• High school diploma or equivalent.

Benefits & Perks

• Day One Team Member Benefits.