Business Operations Analyst

About the Role

Key Responsibilities

• Implementation and setup of new customers; support of existing customers; data loading and processing; production of management reports; design and implementation of acceptance test plans
• Create and maintain documentation that will support the effective implementation of repeatable processes and workflows
• Analyze the quality of data received from customers, data providers and other sources, and recommend actions for data quality improvements
• Work closely with the Operations Management staff in the development, implementation, maintenance, and regular distribution of useful measurement reports that will have high visibility at the leadership and executive level
• Analyze processes and suggest improvements
• Manage all functions in an environment of high-performance customer service

Requirements

• 4-year college degree or related experience
• 2-3 years' experience in operations providing technical or analytical services in both B2B and B2C environments
• Experience within the insurance industry, focus on underwriting preferable
• Excellent writing, communication, and presentation skills; ability to distill complex concepts into language that is understandable and compelling to business decision-makers
• Driven, self-motivated and self-directed; comfortable working in teams and independently to complete projects
• Must be highly organized and able to work efficiently on multiple projects to meet tight deadlines and changing priorities
• Strong analytical and problem-solving skills
• Proficiency with Microsoft Office, particularly Excel
• Knowledge of databases and a familiarity with SQL

Qualifications

• 4-year college degree or related experience
• 2-3 years' experience in operations providing technical or analytical services