Business Project Manager

About the Role

Key Responsibilities

• Manage and coordinate projects and initiatives that improve customer experience, streamline operations, and launch new travel insurance products globally.
• Work closely with internal teams and external partners to manage deliverables, support UAT/testing, and ensure initiatives stay on track.
• Handle cross-functional coordination with finance, IT, operations, and compliance to troubleshoot issues, manage timelines, and drive project outcomes.
• Support the Solutions Delivery team within Global Programs in delivering high-impact projects for recognized travel brands.
• Contribute to a collaborative, supportive, and dynamic team environment that values flexibility, continuous learning, and shared success.

Requirements

• 3+ years of project management experience with strong cross-team coordination skills.
• Excellent communication skills and ability to work across functions and with global partners.
• Problem-solving mindset, including reconciling data, clarifying requirements, and coordinating testing needs.
• Highly organized, detail-oriented, and confident in managing timelines, deliverables, and follow-ups with minimal direction.
• Ability to thrive in fast-paced, shifting environments where collaboration and adaptability are essential.

Nice to Have

• Experience working in the travel insurance or travel services industry.
• Familiarity with project management tools and methodologies.

Qualifications

• Formal project management certification not required but strong coordination skills are essential.

Benefits & Perks

• Flexible work arrangement with a hybrid approach of 3 days in the office and 2 days remote.
• Comprehensive onboarding and ongoing professional development opportunities.
• Regular annual and personal leave benefits starting with 4 weeks, plus anniversary, volunteer, and parental leave schemes.
• High deductible health plan, EAP programs, health and well-being activities, and a 401(k) plan with employer matching.