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Business Unit Program Manager IT

DHL

Westerville, OH
Full Time
Senior
12 days ago

Job Description

About the Role

The Business Unit Program Manager IT at DHL Supply Chain is responsible for applying IT project management knowledge, skills, tools, and techniques to IT project activities. The role involves managing critical project components such as project integration, scope, time, cost, quality, communications, and risk through all phases of the systems project implementation life cycle. The position requires interfacing with end users, computer services, and client services to ensure successful development and implementation of assigned projects within a logistics organization that emphasizes teamwork, associate development, training, and continuous improvement.

Key Responsibilities

  • Assess the fit of significant to complex IT solutions and identify gaps early for subsequent evaluation in the pursuit/solution development process.
  • Participate in new product evaluations to define requirements and assess business fit for assigned sector or division.
  • Represent IT competency and capability in the initial stages of lead and proposal development for meaningful to complex business opportunities.
  • Develop the IT section of responses to customers' RFP/RFI/RFQ's for meaningful to complex business opportunities.
  • Oversee multiple projects of significant scope and conceptualize solutions across multiple applications and/or platforms.
  • Use project administration processes including project initiation, labor tracking, status reporting, and basic project capital/expense tracking.
  • Coordinate and manage vendors in the context of planning for overall project delivery and coordinate multiple IT groups.
  • Ensure overall project success for multiple simultaneous projects.
  • Assess project risks and develop timely, proactive plans to mitigate risk factors.
  • Apply system development methodologies for custom and package applications projects.
  • Manage direct reports, including Implementation Analysts and Project Management staff.
  • Leverage the competencies of project associates to enhance project quality and accelerate results.
  • Determine labor needs, understand and use the company's interviewing process and tools, and implement onboarding procedures.
  • Set clear performance expectations, provide regular feedback, resolve team conflicts, and encourage a positive environment.
  • Coach others on processes, tools, and standards; ensure training requirements are met; identify and address skill gaps.

Requirements

  • Bachelor's Degree in a relevant business or technical subject.
  • 5-7 years of Project Management experience.
  • 3+ years' program management experience of system design, development, or integration projects, planning major projects, etc.
  • 3+ years' end-to-end warehouse management system implementation experience.
  • Experience in managing multiple projects and coordinating vendors and internal teams.
  • Ability to assess project risks and develop mitigation plans.
  • Knowledge of system development methodologies for custom and package applications.

Nice to Have

  • Master's degree in a relevant business or technical subject.
  • Project Management Professional (PMP) certification.

Qualifications

  • Bachelor's Degree in a relevant business or technical subject.
  • 5-7 years of Project Management experience.
  • 3+ years' program management experience of system design, development, or integration projects.
  • 3+ years' end-to-end warehouse management system implementation experience.

Benefits & Perks

  • Competitive wages.
  • Excellent affordable insurance benefits (including health, dental, vision, and life).
  • 401K plan.
  • Paid vacation and holidays.

Working at DHL

Our organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We are an equal opportunity employer.

Apply Now

Job Details

Posted AtJul 15, 2025
Job CategoryProject Management
SalaryCompetitive salary
Job TypeFull Time
ExperienceSenior

Job Skills

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About DHL

Website

dhl.com

Company Size

10000+ employees

Location

Westerville, OH

Industry

Couriers and Express Delivery Services

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