Business Unit Program Manager IT

DHL

Westerville, OH

Full Time

Senior

24 days ago

Job Description

About the Role

The Business Unit Program Manager IT at DHL Supply Chain is responsible for applying IT project management knowledge, skills, tools, and techniques to manage critical project components throughout all phases of systems project implementation. The role involves managing project scope, schedule, cost, quality, communications, and risk, interfacing with various stakeholders including end users, computer services, and client services. The position also includes developing detailed work plans, conducting project meetings, tracking progress, ensuring quality standards, managing vendor tasks, and providing technical guidance to project teams in a dynamic logistics environment.

Key Responsibilities

Assesses the fit of significant to complex IT solutions and identifies gaps early for subsequent evaluation in the pursuit/solution development process.
Participates in new product evaluations to define requirements and assess business fit for assigned sector or division.
Represents IT competency and capability in the initial stages of lead and proposal development for meaningful to complex business opportunities.
Develops the IT section of response to customers' RFP/RFI/RFQ's for meaningful to complex business opportunities.
Oversees multiple projects of significant scope and conceptualizes solutions across multiple applications and/or platforms.
Uses project administration processes including project initiation, labor tracking, status reporting, and basic project capital/expense tracking.
Coordinates and manages vendors in the context of planning for overall project delivery and manages multiple IT groups.
Ensures overall project success for multiple simultaneous projects.
Assesses project risks and develops timely, proactive plans to mitigate risk factors.
Applies system development methodologies for custom and package applications projects.
Manages direct reports, including Implementation Analysts and Project Management staff.
Leverages the competencies of project associates to enhance project quality and accelerate results.
Determines labor needs, understands and uses the company's interviewing process and tools, and implements onboarding processes.
Sets performance expectations, provides feedback, resolves conflicts, encourages a positive environment, and uses coaching and corrective actions.
Ensures training requirements are met, identifies skill gaps, and discusses career interests with team members.

Requirements

Bachelor's Degree in a relevant business or technical subject.
5-7 years of Project Management experience.
3+ years' program management experience of system design, development, or integration projects, planning major projects, etc.
3+ years' end-to-end warehouse management system implementation experience.
Proficiency in applying project management methodologies and tools.
Experience coordinating multiple projects and managing vendor relationships.
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.

Nice to Have

Master's degree in a relevant business or technical subject.
Project Management Professional (PMP) certification.

Benefits & Perks

Competitive wages.
Affordable insurance benefits including health, dental, vision, and life insurance.
401K plan.
Paid vacation and holidays.

Working at DHL

The organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. It is an equal opportunity employer.

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