CarelonRx Account Manager II (US)

About the Role

Key Responsibilities

• Cultivates and builds relationships with broker, consultant, and client key decision makers through quality service.
• Influences and collaborates with internal partners to deliver best-in-class service, resolve operational issues, perform root cause analysis, and drive recovery efforts to influence account retention and growth.
• Executes client-specific operational deliverables including benefit setup, reporting, and project support as needed.
• Implements and manages contractual obligations such as performance guarantees and rebate strategies.
• Leverages data to track account performance, identify trends, and recommend strategies for client growth and retention.
• Supports implementation for new and existing clients and contract renewals.
• Trains and mentors lower-level Account Management staff.

Requirements

• Requires a BA/BS and a minimum of 2 years of related experience in account management, sales, or managing business/client relationships.
• Or any combination of education and experience which would provide an equivalent background.
• Travel may be required.

Nice to Have

• PBM experience preferred.
• Account Management experience preferred.
• Client facing experience preferred.

Qualifications

• Educational background as specified in requirements (BA/BS or equivalent).

Benefits & Perks

• Comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution.
• Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, incentive bonus programs, medical, dental, vision, short and long term disability benefits, life insurance, wellness programs, and financial education resources.