Cashier/Ticket Writer at UT Southwestern

About the Role

Key Responsibilities

• Perform cash transactions with accuracy and precision
• Keep cash organized and know what is on hand
• Ensure cash and tickets are sorted throughout the day
• Prepare cash control/summary sheets accurately and neatly
• Report all overages and shortages
• Plan ahead to have adequate change on hand
• Complete all Reimagined documents completely, accurately, and neatly
• Keep work environment neat and organized at all times
• Clean and organize the interior of the booth and booth windows
• Ensure signage and equipment on the lot are wiped down and free of vandalism and graffiti
• Walk through the parking lot to pick up excess garbage and change bags in cans
• Ensure supplies are properly stacked and organized
• Maintain a safe and secure work environment, including locking windows and doors and securing monies
• Report odd occurrences or strange persons on the lot immediately
• Be punctual and ensure timecard is punched at shift start and end
• Adhere to dress code and company policies
• Resolve customer complaints quickly and efficiently
• Provide exceptional customer service, greeting guests courteously
• Use respectful communication to assist guests and relay information as needed
• Issue and collect visitor parking tickets and match tickets when original tickets are missing
• Complete shift/daily reconciliation of receipts, cash, and charges
• Perform revenue drops following procedures
• Maintain a clean, orderly, and safe work area
• Answer telephone promptly and courteously
• Report accidents, incidents, or safety concerns immediately
• Communicate professionally with guests, clients, and teammates
• Perform other duties as assigned

Requirements

• Excellent customer service and communication skills
• Ability to verbally communicate with guests
• Ability to learn quickly and make sound decisions in fast-paced environments
• At least 18 years of age
• Basic math skills
• Experience with cash handling is an asset
• Previous customer service experience is preferred

Nice to Have

• Experience with cash handling
• Previous customer service experience

Qualifications

• At least 18 years of age

Benefits & Perks

• Generous Paid Time Off: 10 days of paid time off plus 8 paid holidays
• Comprehensive Health Plans: Medical, Dental, and Vision coverage
• Life and Disability Insurance: Company paid basic life and Short-Term Disability
• 401(k) Plan: Employer match with immediate vesting
• Employee Assistance Program: Behavioral health care for personal needs
• Parental and Caregiver Leave