Change and Release Management Specialist Experienced, Senior or Lead

About the Role

Key Responsibilities

• Execute the change management process using ITIL best practices and industry standards for change
• Manage the daily Change Management and Release Management functions including maintaining and documenting change management procedures, technical and business impact assessment
• Lead Change Review meetings with local team members, stakeholders and management
• Identify and manage scheduling conflicts working with teams to negotiate implementation dates and schedules across the organization
• Ensure analysis is conducted to assess potential impacts of proposed changes
• Coordinate the resolution of major issues with internal and external teams to drive incidents to resolution
• Communicate incident status, resolution and business impact to internal and external stakeholders
• Facilitate the completion of the postmortem statement for all high severity, critically impactful incidents
• Foster internal relationships to organize incident resolution efforts quickly and smoothly
• Manage risks and resolve issues impacting release scope, schedule, cost, and quality
• Work with Configuration Management, Deployment, Test, and Quality teams to successfully deliver high-quality software
• Develop and communicate realistic timelines considering potential obstacles and long-term consequences
• Understand datacenter business objectives and review multiple plans, adjusting as needed
• Demonstrate a solid understanding of IT environment, operational processes, and industry best practices
• Adapt plans, goals, actions, or priorities in response to changing situations
• Contribute strategically to the change and release team and support strategic decisions
• Develop, manage, and contribute to maturing ITSM processes, including the ServiceNow platform

Requirements

• 2+ Years' experience in a 24x7x365 production environment or related experience
• 2+ Years' experience in change control process or Release Management process
• ITIL Foundations Certification or equivalent experience
• Experience with Microsoft Visio, Excel, and Word
• Previous ServiceNow experience
• Experience in software life cycle

Nice to Have

• 3+ Years' experience in change control process or Release Management process
• 4+ Years' experience in change control process or Release Management process
• Bachelor's degree or higher or equivalent work experience
• Background that exhibits the ability to analyze multifaceted challenges through data
• Experience using Project Management skills
• Experience crafting and developing strategy plans

Qualifications

• Bachelor's degree or higher or equivalent work experience

Benefits & Perks

• Competitive base pay and variable compensation opportunities
• Health insurance, flexible spending accounts, health savings accounts
• Retirement savings plans, life and disability insurance programs
• Paid and unpaid time off programs