Chief Product Officer - Merchant Services

About the Role

Key Responsibilities

• Innovate, inspire, coach, and rally teams across cross-functional departments to turn bold product visions and ideas into realities.
• Accountable for the Small to Mid-Market Businesses product portfolio, including vision, innovation, and delivery.
• Ensure the product portfolio is profitable and supports the overall business strategy.
• Define and set KPIs and annual goals, both financial and non-financial, across the portfolio and drive performance and profitability.
• Lead growth initiatives while ensuring the product portfolio delivers value in the short, medium, and long term.
• Define the portfolio vision, strategy, and roadmap.
• Balance investment of resources in short-term tactical improvements and long-term strategic investments to maximize ROI.
• Lead the launch and support of products, collaborating with Technology, Sales, Marketing, Operations, and Finance to ensure successful commercialization and growth.
• Own the product portfolio and each product throughout its lifecycle, managing the end-to-end experience from Shop to Support.
• Gather customer and market insights through research, feedback, market analysis, emerging technologies, and trends to inform prioritization.
• Build and utilize a voice of customer program to evaluate product performance and incorporate customer insights.
• Recruit, nurture, and develop a high-performing Product Management team, ensuring adherence to best practices.
• Deliver thought leadership internally and externally, engaging high-profile clients and partners to elevate the company's reputation.

Requirements

• Bachelor's Degree AND 10 years of product management experience; OR Master's Degree AND 8 years of product management experience.
• 7 years of people leadership experience.
• Experience leading a portfolio of products across their lifecycle, from conceptualization to market maintenance.
• Advanced knowledge of payments and fintech industries and products.
• Familiarity with business management, product marketing, design/UX, and agile technology processes.
• Must be 18 years of age or older.

Nice to Have

• Deep knowledge of current product management and innovation methodologies, best practices, and design thinking.
• Strong business acumen, including market analysis, business cases, and P&Ls.
• Creative problem solver capable of developing innovative and differentiated solutions.
• Excellent facilitative leadership skills to work collaboratively across teams.
• Experience managing high-performing teams and fostering a collaborative environment.
• Demonstrated agile leadership competencies with ownership, grit, and growth mindset.
• Technical expertise to influence technology directions and decisions.
• Experience within an innovation team or enterprise product team at a larger company.
• Experience with primary customer research, market research, and translating insights into products.
• Press training to represent the company externally to investors, press, and analysts.

Qualifications

• No additional formal qualifications specified beyond the required degrees and experience.

Benefits & Perks

• Healthcare (Medical, Dental, Vision).
• Paid Time Off, Volunteer Time Off, and Holidays.
• Employer-Matched Retirement Plan.
• Employee Stock Purchase Plan.
• Short-Term and Long-Term Disability.
• Infertility Treatment, Adoption and Surrogacy Assistance.
• Tuition Reimbursement.