Client Program Manager

About the Role

Key Responsibilities

• Involved in all project intake and client prioritization
• Understanding the business objectives and measures of success
• Lead the compilation of project requirements and integrated project plan
• Liaison between client and Fiserv teams support client initiatives
• Manage and oversee client portfolio of projects to ensure successful delivery
• Partner closely with product and technology to support cross-client initiatives as the platform changes
• Lead initiatives to support client needs and be a liaison with Development and Account Management groups to manage client expectations and resolve technical issues impacting clients
• Proficiently execute against key business success metrics including financial targets and client experience metrics
• Develop strong client relationships and identify opportunities to better support their business objectives
• Ensure alignment with key organizational partners, including executive leadership, sales, marketing, operations, finance, legal, and others
• Provide feedback to Credit Processing Leadership team regarding ideas for new offerings and client needs
• Map out and execute strategies for scaled adoption of products across key customers
• Identify improvement opportunities to gain efficiencies of project methodologies, deliverables, reporting and training
• Lead the development of strategies and programs for large, strategically important regional and global clients
• Understand client business requirements, desired outcomes, and implement solutions
• Provide consultation on product best practices and insights into product capabilities
• Lead the compilation of project requirements, manage client projects, and provide project consultation in partnership with the client

Requirements

• Bachelor's degree in business, operations or a related field
• 7+ years of experience in business and IT program and project management
• 5+ years of experience in the Financial Services Industry (preferred)
• Shown success in effectively driving delivery
• Working understanding of business financial practices and accounting
• Strong experience in data-driven management, metrics and reporting
• Excellent ability to lead and motivate teams of 10+

Nice to Have

• Operational consulting experience
• Solid ability to understand complex business and technical concepts and make balanced judgments
• Strong problem-solving skills and ability to build consensus
• Exceptional communication and presentation abilities at all levels of clients
• Solid thought leadership and ability to influence others through collaboration
• Ability to quickly establish credibility and rapport with a broad set of constituencies
• Strong results orientation with a demonstrated track record of success
• High degree of adaptability and flexibility in a dynamic, fast-paced environment

Qualifications

• Bachelor's degree in business, operations or a related field

Benefits & Perks

• Medical, Vision and Dental Benefits
• Fuel Your Life Wellness Program
• 401k, Employee Stock Purchase Plans and Incentives & Bonuses
• Employee Resource Groups
• Paid Time Away