Client Project Manager

About the Role

Key Responsibilities

• Communicate effectively with clients to understand their needs and expectations and ensure client satisfaction.
• Define the scope, goals, and deliverables of the project in collaboration with senior management and stakeholders.
• Plan and manage project timelines, milestones, and deliverables using appropriate tools and techniques.
• Coordinate and lead cross-functional teams, including sales, technical consultants, product development, and other departments, to ensure project success.
• Monitor and report on project progress, as well as handle any necessary adjustments to project constraints.
• Manage project budgets and financial objectives, ensuring that the project is delivered within the approved budget.
• Identify, assess, and minimize project risks throughout the project lifecycle.
• Facilitate problem-solving and decision-making processes to resolve project issues.
• Ensure that all project documentation is complete, current, and stored appropriately.
• Adhere to industry best practices, techniques, and standards throughout the entire project execution.
• Establish and help to maintain customer long-term relationships.
• Ensure the client's successful and optimum utilization of products and solutions.
• Provide coaching and guidance to project team members to achieve project goals and develop their skills.

Requirements

• Minimum of 4 years leading customer projects.
• Experience with global customers.
• High School diploma or equivalent required; Bachelor's degree preferred.
• E-invoicing or ERP implementation experience a plus.
• Fluent in French a plus.
• Excellent communication skills, both written and verbal.
• Strong understanding of project lifecycles and leadership qualities.
• Organized, accountable, and self-driven.

Nice to Have

• Experience with e-invoicing or ERP implementation.
• Fluency in French.

Qualifications

• High School diploma or equivalent; Bachelor's degree preferred.

Benefits & Perks

• Hybrid Work Model: flexible hybrid working environment with 2-3 days a week in the office.
• Flexibility & Work-Life Balance: policies including work from anywhere for up to 8 weeks per year.
• Career Development and Growth: continuous learning, Grow My Way programming, and skills-first approach.
• Industry Competitive Benefits: flexible vacation, mental health days, access to Headspace, retirement savings, tuition reimbursement, incentive programs, and wellbeing resources.
• Culture: inclusive, award-winning environment emphasizing values like customer obsession, fast action, and teamwork.
• Social Impact: paid volunteer days, pro-bono projects, ESG initiatives.
• Making a Real-World Impact: supporting justice, transparency, and upholding the rule of law.