Client Solutions (Compliance) Manager

About the Role

Key Responsibilities

• Support various projects and programs aimed at enhancing operations and understanding compliance requirements for third parties.
• Interface directly with third parties and key strategic partners, providing individualized support on compliance requirements.
• Identify gaps, support decision-making, and lead the implementation of the best solutions.
• Coordinate deadlines on deliverables, assist in scheduling, take meeting notes, and update roadmaps while tracking dependencies and progress.
• Assist business compliance and control function partners in responding to client escalations by conducting research and presenting findings.
• Attend staff meetings, lead agenda creation, and follow up on actions.
• Send recaps and updates to key stakeholders to keep them informed of program progress.
• Collaborate with policy, legal, product, engineering, data science, and dev ops teams to provide solutions and improve compliance delivery to partners.

Requirements

• Ability to work independently and as part of a team.
• Experience in program management, customer service, or operations.
• Strong relationship management skills with third parties.
• Excellent verbal and written communication skills, including concise posts and presentations.
• Comfortable leading meetings with strategic partners and troubleshooting issues.
• Ability to present updates in large team meetings.
• Proficiency in Google Suite, Excel, and project management tools like Asana.
• 2+ years of experience in program management, customer service, or operations.
• Bachelor's degree in a technical, liberal arts, or business-related field.
• Previous experience managing high-visibility, complex, and rewarding partnerships.
• Familiarity with integrity and compliance requirements.

Nice to Have

• Previous experience in the field of integrity and compliance.
• Previous experience in the tech industry.

Qualifications

• Bachelor's degree in a technical, liberal arts, or business-related field.
• 2+ years of experience in program management, customer service, or operations.

Benefits & Perks

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)