Client Solutions Project Manager - Onsite

ServiceRocket

Santa Clara, CA

Full Time

Mid Level

111k-145k

5 days ago

Job Description

About the Role

G'day! We are ServiceRocket, a global tech-enabled services company headquartered in Palo Alto, California. Our purpose is to be the single most reliable partner in the acceleration of your growth. At ServiceRocket, we are committed to the development of every Rocketeer and the trust of every customer. We have over twenty years of experience in tech services, with a diverse team that values collaboration, innovation, and outstanding customer support. We are recognized for our impact and have received awards such as the Atlassian Partner of the Year 2024-2025 for Co-Selling Excellence. Our culture is fun-loving, inclusive, and supportive of professional growth and personal well-being.

Key Responsibilities

Manage resources, budget, cost, time, quality, risks, milestones and other constraints
Work with customers or internal leadership teams to address blockers, risks, and escalations while updating on the overall health of project(s)
Help define and improve processes/guidelines for the project management function
Drive delivery across organizational boundaries
Build, share, and present reports that track performance and give meaningful insights into our capacity and commitments
Partner closely with business stakeholders to turn their needs into well-defined projects and backlogs; this includes identifying potential new projects with additional services

Requirements

3-5 years of successful customer-facing project management experience in Information Technology delivery projects such as Cloud Migrations, Digital transformation, and complex Implementations of new technologies
Experienced in collaborating with multiple stakeholders and managing priorities
Able to consult with clients to identify further opportunities for ServiceRocket to provide additional services
Able to see the big picture as well as delve into details
Ability to hold people accountable to drive business value
Excellent verbal, written, and presentation skills
Adaptable and enjoys building relationships with customers and internal stakeholders
Analytical, able to think on your feet and learn quickly
Adept at working across multiple teams and disciplines in a fast-paced, global environment
Understanding of project financials
Technical background in pre-sales, information technology or computer science
Experience in working in a geographically distributed environment and comfortable working asynchronously

Nice to Have

Experience working in a global, distributed environment
Experience with project management tools and methodologies

Qualifications

Educational background in information technology, computer science, or related fields
Proven experience in project management within IT delivery projects

Benefits & Perks

Competitive annual pay range of $110,614 to $145,470 plus company-wide bonus plan
Allowances for technology, education, and wellness
Full range of medical, retirement, and other benefits
Share the fruit program: profit sharing when the company grows
Stock options: opportunity to participate in company ownership
Health insurance for employees and their families
Retirement plan/funds saving options
Career pathways program for horizontal and vertical growth
Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness
Generous PTO plus a cultural heritage and community day

Working at ServiceRocket

Our culture rocks! You'll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being. We value collaboration, innovation, impact, and outstanding customer support. Our team is diverse, and we foster a workplace that celebrates your story, family, and culture.

Apply Now