Service Delivery Project Management Specialist

About the Role

Key Responsibilities

• End-to-End Project and/or segment accountability including project kick-off meetings with stakeholders, scheduling, scope and budget tracking, and managing internal and external team members.
• Lead internal and external customer project communication dependencies, timeline, milestones, and progress.
• Support full customer ownership and advocacy of specific program/project segments and provide customer feedback and action plans to Program Leadership.
• Develop and maintain customer project plans based on contractual requirements and service designs.
• Support segment Budget ownership including monitoring and work with lead PMs to develop gap closure planning with Outside Plant when applicable.
• Perform and oversee daily project management operational tasks working cross-functionally.
• Maintain and report operational metrics for end-to-end milestone management.
• Manage existing reports and dashboards to provide weekly and quarterly forecasting, metrics, and deliverables.
• Develop plans and strategies with other functional areas including sales, product, engineering, procurement, network operations, and field operations.

Requirements

• Minimum of three (3) years of experience in managing Telecom service delivery projects.
• Excellent project leadership and critical thinking skills, with the ability to manage projects to technical specifications and contract requirements.
• Excellent customer management skills (verbal and written), including prioritization, risk analysis, and conflict management/resolution.
• Strong system and process knowledge in Network and Fiber services implementation.
• Strong collaboration and relationship skills across teams, partners, and customer organizations.
• Ability to define project dependencies, manage milestones, and meet/exceed KPIs.
• Thorough knowledge of systems, tools, processes, and application of project management methodology at strategic and tactical levels.
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes including budget, design, engineering, permitting, construction, splicing, and scheduling.
• Strong project leadership and customer management skills, including risk analysis and conflict resolution.
• Ability to influence teams outside direct reporting lines to drive company goals.
• Self-driven and motivated to provide exceptional customer service.
• Desire to continually improve and advance within the organization.

Nice to Have

• Experience with systems/tools, processes, and application of project management methodology at strategic and tactical levels.
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes.

Qualifications

• Experience managing Telecom service delivery projects
• Knowledge of Fiber Engineering, Outside Plant, and field operations processes

Benefits & Perks

• Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off including paid parental leave
• Discretionary annual incentive plan (for non-sales roles)
• Potential participation in sales incentive plan (for sales roles)
• Paid time off and paid parental leave