Cognos Server Administration Manager HYBRID

About the Role

Key Responsibilities

• Collaborate with IT, DBAs, and Data Engineering to ensure efficient data integrations, performant queries, and reliable refresh cycles
• Develop and maintain technical runbooks, documentation, and standard operating procedures for system maintenance and incident response
• Drive continuous improvements in deployment pipelines, performance, and platform governance
• Ensure system uptime, reliability, and performance through proactive monitoring, root-cause analysis, and capacity planning
• Evaluate and recommend improvements to Cognos architecture and integration with cloud platforms or data lakes as needed
• Lead and mentor a team responsible for the administration of IBM Cognos environments, including system upgrades, patching, server configuration, and platform performance
• Maintain vendor relationships (e.g., IBM, Snowflake, Rivery) and manage support tickets for Cognos platform issues
• Manage and govern the deployment of pipelines for BI assets, including packages, reports, dashboards, and data modules across environments
• Oversee Cognos security administration, including user provisioning, role-based access, and data source credentials
• Oversee intake, privatization, and resolution of system-level support tickets, performance issues and enhancement requests
• Own and manage the full life-cycle of the Framework Manager, ensuring scalability, performance, and documentation
• Partner with Analytics and Reporting teams to provide optimal authoring environments and promote governed self-service reporting
• Represent the Server Administration function in cross-functional meetings and initiatives related to enterprise reporting infrastructure
• Perform other duties as assigned
• Support system upgrades, testing, and team collaboration through periodic on-site presence

Requirements

• High school diploma or GED equivalent, required
• Bachelor's degree in Information Systems, Computer Science, Engineering, or a related field
• Minimum 4 years of experience in IBM Cognos administration, including server configuration, performance tuning, and environment management
• At least 2 years of experience managing or leading technical teams in a business intelligence or data infrastructure environment
• Hands-on experience with Cognos 11.x or Cognos 12.x architecture, configuration, upgrades, and content management
• Proficiency in Snowflake, Rivery (or equivalent ETL platforms), and general SQL performance optimization
• Experience with efficient distribution of reports needed by varying positions and locations within the organization
• Familiarity with modern DevOps practices in BI environments
• Ability to manage multiple projects in a fast-paced, collaborative environment
• Deep technical knowledge of IBM Cognos system administration, performance tuning, and troubleshooting
• Effective communication skills in English, both oral and written
• Experience developing standard operating procedures and documentation
• Experience working within ITIL or similar support frameworks

Nice to Have

• Experience supporting reporting infrastructure in a healthcare, DME, or similarly regulated industry
• Familiarity with enterprise data warehouse design (Star Schema, Snowflake Schema)
• Graduate degree in Information Systems, Data Engineering, or a related field
• Prior involvement in change management, system migrations, or BI tool rollouts
• Understanding of data governance and metadata management principles

Benefits & Perks

• Generous paid time Off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k
• Medical, Prescription, Dental and Vision
• HSA and FSA/Dependent Care FSA
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• Hepatitis B and TB vaccinations