Commercial Development Program Manager

About the Role

Key Responsibilities

• Manage the ACE (Accelerated Commercial Excellence) program participants and guide their development to become top-performing front line sellers.
• Coordinate with Product Business Units to understand sales resourcing needs and develop tailored training curricula.
• Construct training programs considering the specific Product Business Unit support while exposing participants to all JCI product offerings.
• Recruit and market the ACE program at target universities to attract top talent and diverse applicants.
• Collaborate with commercial sales leaders to align ACE objectives with sales goals and establish communication cadence with stakeholders.
• Onboard program participants into JCI, manage their progress, and define work processes, policies, and behavioral expectations.
• Schedule individual coaching and mentoring sessions with program participants throughout the program duration.
• Develop training schedules for products, systems, and tools, and introduce new products proactively.
• Partner with other early career program managers to optimize resources and training efforts.
• Review customer interactions, coach participants, and track performance using dashboards.
• Train participants in Sales Management Disciplines such as account planning, customer management, and sales strategy, utilizing internal subject matter experts.
• Attend key customer meetings to stay connected with customer needs and expectations.
• Identify organizational needs and implement improvements to keep the ACE program competitive.
• Represent a drive to win and foster an inclusive culture within the organization.

Requirements

• Bachelor's Degree, preferably in business and/or program management, or related field.
• 5+ years of program management experience.
• 5+ years of leadership experience, including managing direct reports, training, mentoring, and conducting 1-on-1 sessions.
• Knowledge of Salesforce case management and reporting.
• Effective communication skills across organizational levels and with internal and external partners.
• Ability to lead through influence with strong teamwork and collaboration skills.
• Ability to travel domestically up to 10% of the time.

Nice to Have

• Industry experience with products in fire suppression, fire detection, controls, building automation systems, and various commercial security products.
• Sales experience in a similar industry.