Communications Assistant

Lutheran Social Services

West Allis, WI

Full Time

Entry Level

6 days ago

Job Description

About the Role

Lutheran Social Services of Wisconsin and Upper Michigan (LSS) is a nonprofit organization dedicated to serving individuals and families through compassionate care, advocacy, and innovative services. Our Communications team plays a vital role in sharing the stories, values, and impact of our work with the communities we serve. This entry-level role is ideal for a recent graduate, or early-career professional, or non-degreed, experience-based professional looking to gain hands-on experience across a wide range of communications functions—from digital content and social media to internal communications and marketing collateral. It offers a unique opportunity to explore multiple facets of nonprofit communications while contributing to meaningful work that changes lives.

Key Responsibilities

Serve as the first point of contact for internal communications requests ('help desk' style).
Coordinate intake and dispatch of requests to appropriate team members.
Schedule and monitor client meetings and follow up as needed.
Track and manage projects using Smartsheet and shared inboxes.
Create and schedule social media posts, including evergreen and holiday content.
Draft and format internal email communications (e.g., holiday messages).
Assist with website and intranet (LSS Connect) updates.
Proofread and edit content for clarity, grammar, and brand consistency.
Set up and manage Canva templates for internal clients.
Support the creation of brochures, one-pagers, and other branded materials.
Assist with larger organization-wide initiatives including wellness and culture.
Research related to media outlet calendars, stakeholder demographics, and statistics that support LSS program work.

Requirements

High School diploma or equivalent with one year of related work experience (internships count!).
Strong writing, editing, and organizational skills.
Familiarity with social media platforms, Canva, Microsoft Office, and SharePoint.
Must have a valid driver's license and reliable transportation.
Ability to communicate effectively in verbal and written formats.
Working knowledge of computers to access systems, complete timecards, respond to email, and complete online training.
Ability to learn additional marketing-specific software including Adobe Creative Cloud, Facebook, Twitter, LinkedIn, SharePoint, Adobe Premiere, Sprout Social, MailChimp.
Physical ability to perform duties, including standing, walking, sitting, lifting up to 10 pounds, and keyboarding.
Ability to travel on day trips up to 10%, with some overnight travel possible.

Nice to Have

Experience with student media, yearbook, or student council.
Designed posters for events or led communications for a club or sorority.
Interest in Servant-Leadership and community engagement.
Bachelor's degree in Communications, Marketing, or Public Relations.
Experience in a nonprofit or corporate setting.

Qualifications

Bachelor Degree of Communication (preferred).
Bachelor Degree of Marketing (preferred).
Or at least two years of direct work experience in Marketing, Public Relations, or related field if no degree.

Benefits & Perks

Not explicitly specified in the description.

Working at Lutheran Social Services

LSS is motivated by the compassion of Christ and is dedicated to serving individuals and families through compassionate care, advocacy, and innovative services. The organization values storytelling, design, social impact, and community engagement, fostering a mission-driven environment focused on changing lives.

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