Communications Manager, CX Product Management & Engineering

About the Role

Key Responsibilities

• Develop and execute strategic communications for the product and engineering organizations, with support concentrated on the SVP CX Product Management role; build messaging aligned to Cisco CX outcomes and priorities, engage with customers, partners, industry professionals, and employees.
• Produce employee-facing communications (e.g., organizational messages and All Hands meetings) and external content for executive leadership (e.g., keynote presentations, customer and partner executive briefings, thought leadership content).
• Work with product management and engineering teams to articulate the organization's value proposition and deliver it through presentations, messaging documents, blogs, and other formats.
• Collaborate with CX People & Communities to drive internal communications around group-wide initiatives and programs.
• Partner with central communications teams to align messaging and content and amplify relevant stories.

Requirements

• Bachelor's degree in Communications, Business, Marketing or related field.
• 10+ years in executive/internal/external communications.
• 5+ years supporting senior executives.
• 5+ years independently leading cross-functional projects and communications.
• Ability to translate multi-dimensional content into simple and relatable concepts using tools such as PowerPoint, Video, AI Tools and/or scripting.

Nice to Have

• Engineering background or experience supporting an engineering organization.
• Proven track record in crafting compelling messages that elevate the profile of executives or functional areas.
• Experience understanding the audience and adapting messaging accordingly.
• Solid understanding of the tech sector and proficiency with tools to reach and engage various audiences.
• Experience building positive relationships with stakeholders in a highly matrixed environment and understanding business strategy.

Qualifications

• Educational background in Communications, Business, Marketing or related field.
• Extensive experience in executive and internal/external communications.
• Supporting senior executives for multiple years.
• Leading cross-functional projects independently for several years.
• Proficiency with PowerPoint, Video, AI Tools, and scripting to translate content.

Benefits & Perks

• Access to quality medical, dental and vision insurance.
• 401(k) plan with Cisco matching contribution.
• Short and long-term disability coverage.
• Basic life insurance and wellbeing offerings.
• Up to twelve paid holidays per year, including a floating holiday and a day off for birthdays.
• Vacation time off with flexible policies for exempt employees.
• Paid sick time off, with carryover provisions.
• Paid time off for critical or emergency issues and community volunteering.
• Performance-based incentive pay for sales roles, with detailed incentive structure.