Community Account Representative 2, Community Account Sales

About the Role

Key Responsibilities

• Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi-dwelling units.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing, and campaigns for video, high-speed internet, voice, and XFINITY Home.
• Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
• Drives customer acquisition, awareness, retention, and interest in XFINITY products, bundles, and offers at the property level by leveraging available programs and digital tools.
• Proactively follows-up with customers and property staff regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing, and technical support as a single point of contact.
• Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
• Calls on and visits all new build MDU properties regularly before and after occupancy; manages and attends onsite events to generate subscriber growth.
• Ensures services are available prior to occupancy dates for new build and win-back properties.
• Utilizes Microsoft Office, Google, social media, mobile apps, and other software to support online marketing efforts.
• Works nights, weekends, variable schedules, and overtime as necessary.

Requirements

• Sales and customer service experience, with 2-5 years of relevant work experience.
• Bachelor's degree.
• Organizational skills and strong communication skills.
• Technical knowledge of Comcast products and services.
• Ability to develop and maintain relationships with property management.
• Proficiency in Microsoft Office, Google, social media platforms, and mobile apps.
• Ability to work independently with good judgment and discretion.
• Must be punctual and able to work flexible hours including nights and weekends.

Nice to Have

• Experience with community rewards programs, events, and digital marketing tools.
• Knowledge of competitive offerings in the media and technology industry.

Qualifications

• Bachelor's Degree.
• 2-5 years of relevant work experience.

Benefits & Perks

• Potential for significant upside above targeted earnings through sales commissions.
• Comprehensive benefits package including health, financial, and emotional support options.
• Personalized support and tools to help employees care for themselves and their families.