Community Account Representative II - Nashville, TN

About the Role

Key Responsibilities

• Demonstrates advanced knowledge of Comcast products, selling and promoting offerings to customers on-site within multi dwelling units.
• Displays thorough and recent competitive knowledge of features, benefits, product differences, pricing and campaigns for video, high-speed internet, voice and XFINITY Home.
• Meets and exceeds sales goals including net add improvement and penetration goals as established by local market.
• Drives customer acquisition, awareness, retention and interest in XFINITY products, bundles and offers at the property level by leveraging available programs and marketing tools.
• Proactively follows-up with customers and property staff regarding sales, product, technical, or customer care issues.
• Leads fast resolution of product and customer care issues across customer care, billing and technical support as a single point of contact.
• Develops strong working relationships with property management and leasing staff of MDU properties and leverages their support through onsite programs and events.
• Calls on and visits all new build MDU properties regularly before and after occupancy; manages and attends onsite events to generate subscriber growth.
• Ensures services are available prior to occupancy dates for new build and win-back properties.
• Utilizes Microsoft Office, Google, social media, and other software to support marketing efforts.
• Works independently with exercise of judgment and discretion in matters of significance.
• Maintains regular, punctual attendance and works nights, weekends, and overtime as necessary.

Requirements

• Customer-Focused; Workplace Organization; Relationship Building; Persuasion; Technical Knowledge; Self Motivation; Communication; Resilience; Critical Thinking Problem Solving; Professional Integrity
• Bachelor's Degree (preferred) or extensive related professional experience or coursework.
• 2-5 Years of relevant work experience.
• Ability to utilize social media and digital tools for marketing and engagement.
• Willingness to work nights, weekends, and variable schedules.

Nice to Have

• Experience with sales in media or telecommunications industries.
• Knowledge of competitive products and market trends.

Qualifications

• Bachelor's Degree (preferred) or extensive related professional experience.
• 2-5 Years of relevant work experience.

Benefits & Perks

• Base Pay: $54,000.00
• Most sales positions are eligible for a Commission under applicable plans.
• Most non-sales positions are eligible for a Bonus.
• Comcast provides a range of benefits to support employees physically, financially, and emotionally.