Community Engagement Advisor

About the Role

Key Responsibilities

• Cultivate and maintain relationships with assigned community accounts to generate demand for FPG services and enhance the company's competitive edge.
• Act as a liaison between funeral homes and community partners (hospice, clergy, first responders, veteran's groups, etc.) to ensure seamless transitions for families requiring funeral services.
• Represent FPG at community gatherings, support groups, and educational forums.
• Deliver impactful presentations to community organizations on the funeral planning process and the services offered by FPG.
• Provide families and healthcare professionals with resources and guidance regarding pre-planning, funeral arrangements, and grief support services.
• Work with community organizations to ensure families are informed and supported throughout the funeral planning process.
• Develop and implement outreach strategies to strengthen relationships with community partners, such as hospices and veteran groups.
• Increase awareness of FPG's services through participation in community events, workshops, and professional networking opportunities.
• Partner with internal teams to align outreach efforts with the funeral home's mission and goals.
• Assist in creating marketing materials and communication strategies to support outreach initiatives.
• Collaborate with hospice staff and community groups to promote grief support services and other family resources.
• Coordinate grief workshops, memorial events, and remembrance programs in partnership with community organizations.

Requirements

• Bachelor's degree in business, marketing, or a related field (equivalent education and experience will be considered).
• Proven sales and customer relationship management skills, with the ability to navigate a sales process involving multiple stakeholders.
• Strong knowledge of funeral home services, community health resources, and local networks.
• Excellent verbal and written communication skills with the ability to build trust and rapport with diverse audiences.
• Highly organized, self-motivated, and able to work independently as well as part of a team.
• Proficiency in Microsoft Office Suite; familiarity with CRM tools is a plus.
• Valid driver's license and reliable transportation (frequent local travel required).

Nice to Have

• Familiarity with CRM tools.
• Experience in community outreach or development.
• Knowledge of funeral services and healthcare resources.

Benefits & Perks

• Meaningful work that makes a difference in the lives of grieving families
• Competitive compensation and benefits
• Medical, dental, prescription, and vision insurance
• Vacation, sick, and holiday pay
• Wellness Rewards
• 401k with company match
• Company-paid life insurance, long-term disability, and short-term disability
• Opportunities for training and advancement in the funeral service industry
• A compassionate and supportive work environment