Community Relations Representative III

About the Role

Key Responsibilities

• Develops and maintains a positive working relationship with the member population to increase enrollment and decrease disenrollment.
• Ensures consistent compliance with state, federal, and company-specific requirements.
• Develops a standard process for assessing the feasibility and development of sponsored event programs.
• Conducts marketing activities, events, exhibits, education, and presentations to gain members and establish relationships with providers, community, and faith-based organizations.
• Identifies and enlists the cooperation of individuals, groups, social service agencies, and other community organizations in educational and outreach activities.
• Identifies cultural issues regarding current and potential members and communicates those issues and concerns to management immediately.

Requirements

• Requires an AA/AS degree and a minimum of 4 years of related experience, or any combination of education and experience providing an equivalent background.
• Valid driver's license and access to a motor vehicle with valid motor vehicle insurance.
• Experience or familiarity with North Carolina Medicaid product preferred.
• Experience or knowledge of the North Carolina foster care system preferred.
• Experience with PowerPoint, Excel, and Word strongly preferred.

Nice to Have

• BA/BS degree preferred.

Qualifications

• Educational background includes an AA/AS degree; a BA/BS is preferred.
• Valid driver's license and access to a motor vehicle with insurance.

Benefits & Perks

• Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, and incentive bonus programs.
• Medical, dental, vision, short and long-term disability benefits.
• 401(k) with match, stock purchase plan, life insurance, wellness programs, and financial education resources.
• Hybrid workforce strategy with required onsite work at least once per week unless specified as primarily virtual.