Community Specialist

Crumbl

Lindon, UT

Part Time

Entry Level

27 days ago

Job Description

About the Role

The Community Team Specialist at Crumbl serves as the company's voice online, with a PR mindset focused on spotting opportunities for sales, education, and relationship-building. The role involves controlling the online narrative about Crumbl and its competitors, capturing and reporting on user-generated content, platform trends, opportunities, and customer feedback. This position is remote but requires the candidate to be based in Utah, Idaho, or Texas.

Key Responsibilities

Respond to all public and private comments on the following platforms: Facebook, Instagram, TikTok, LinkedIn, Pinterest, Twitter, and YouTube
Establish and strengthen relationships with those that frequent respective platforms and help them build a deeper relationship with Crumbl
Find and manage online dialogue in which Crumbl or its competitors are tagged or referenced
Collect user generated content for Social Managers to leverage in online posting strategy
Collect cookie, store, and general brand reviews to help the company grow
Provide Surprise & Delight opportunities where applicable and execute all required tasks from start to finish

Requirements

Excellent verbal and interpersonal communication skills
Excellent problem solving skills
Ability to convey Crumbl's voice online
Highly organized
Strong internet connection

Working at Crumbl

Crumbl was founded in 2017 in Logan, Utah, and is now the fastest-growing cookie company in the nation with over 1000 locations in the USA and Canada. The company is powered by cutting-edge technology, iconic branding, delicious desserts, and passionate people. Crumbl provides employment for over 26,000 people across the United States, with franchises owned and operated by local community members. Crumbl is an equal opportunity employer.

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