Content Writer

Aquent

Seattle, WA

Temporary

Mid Level

83k-94k

15 days ago

Job Description

About the Role

The IT Pro content writer position is part of an Aquent managed service team in the Customer Experience & Support organization supporting Exchange for a commercial audience. The content writer produces a portion of a complex documentation set that complies with documentation plan requirements. Writing content includes working closely with subject matter experts within a content strategy, developing answer trees, and contributing to the content strategy. Works effectively with program management and other internal customers as needed.

Key Responsibilities

Produce a portion of a complex documentation set that complies with documentation plan requirements.
Work closely with subject matter experts within a content strategy.
Develop answer trees and contribute to the content strategy.
Work effectively with program management and other internal customers as needed.

Requirements

3 years of work-related experience required, writing for an IT Pro audience.
In-depth knowledge of Exchange server product.
Must be able to provide examples of writing work in previous role.
Must be able to accomplish objectives that span multiple product or subject areas.
Possess proactive and strategic problem-solving skills.
Must have excellent writing and analytical skills.
Must be able to contribute to a project from end to end with minimal supervision.
Demonstrated ability to combine technical expertise with technical communication skills.
Must have demonstrated interest in, and knowledge of, broad but related areas of technology.
The ability to work under deadline pressure is required.
Must be able to work independently and as part of a team.