Coordinator, Digital Marketing

About the Role

Key Responsibilities

• Assist in the planning, creation, and scheduling of content across our social media platforms (LinkedIn, Instagram, X, and others).
• Collaborate with cross-functional teams to develop and publish content across digital channels that support marketing campaigns, program launches, and organizational initiatives; ensure the content is accurate, engaging, and aligned with brand voice and messaging.
• Monitor social media channels for engagement opportunities, trends, and brand mentions; respond to comments and messages in a timely and brand-appropriate manner.
• Support colleagues across the organization with social media queries and requests ensuring correct processes are followed and brand standards maintained at all times.
• Monitor and report on digital marketing performance metrics and user engagement using relevant analytics tools.
• Stay informed on digital marketing trends, user experience (UX) best practices, and emerging technologies to inform strategy and content development.
• Assist the broader team with ongoing projects on an ad-hoc basis.

Requirements

• 1-3 years of experience in social media marketing, content creation, and/or digital marketing.
• Experience working in professional services is a plus but not essential - we welcome applications from all backgrounds.
• A portfolio of work or equivalent will be requested and is required as part of the application process.
• Strong understanding of major social platforms and their respective best practices.
• Experience with social media management tools (e.g., Sprout Social, Later, Hootsuite, etc.) and analytics platforms (e.g., Google Analytics, Hotjar).
• Knowledge of and interest in current social media and digital marketing trends.
• Experience with social media advocacy platforms or programs (e.g., Clearview Social, Advocacy by Sprout Social, etc.) is a plus.
• Excellent written and verbal communication skills, with a knack for crafting engaging copy.
• Basic graphic design or video editing skills (e.g., Canva, Adobe Creative Suite, CapCut).
• Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
• Strong time management and multitasking abilities; familiarity with workflow management tools (e.g., Workfront, Asana, Trello, etc.) is a plus.
• Problem-solving aptitude and proactive approach.
• Self-motivated with the ability to work collaboratively.
• Comfortable working in a PC environment.

Nice to Have

• Experience working in professional services.
• Experience with social media advocacy platforms or programs (e.g., Clearview Social, Advocacy by Sprout Social).
• Familiarity with workflow management tools (e.g., Workfront, Asana, Trello).

Qualifications

• 1-3 years of experience in social media marketing, content creation, and/or digital marketing.

Benefits & Perks

• Flexible work arrangements and hybrid work schedule.
• Health, dental, and vision insurance.
• Life and disability insurance.
• Retirement & Savings Plan.
• Emergency back-up child and adult care.
• Paid vacation, sick time off, and holidays.
• Professional development and career advancement opportunities.
• Employee recognition and reward programs.
• Employee wellness and assistance programs.
• Employee discounts and perks.