Creative Operations Lead

About the Role

Key Responsibilities

• Own resourcing strategy for a large, high-performing creative team, including forecasting, prioritizing, and allocating talent across multiple workstreams to balance speed, quality, and team wellbeing.
• Design and optimize creative processes, systems, and tools to enable operational efficiency without stifling creativity.
• Champion the use of AI in creative workflows, identifying opportunities where AI can accelerate production, enhance insights, or unlock new creative possibilities.
• Collaborate with Product Marketing, Strategic Events, and other functions to align creative resourcing with business priorities.
• Build relationships across the creative team to match people with opportunities and support ongoing growth and development.
• Oversee and scale a network of contractors to supplement the in-house team, ensuring access to specialized expertise and seamless integration with ongoing work.

Requirements

• Proven experience leading in-house creative operations for a large, multi-disciplinary team (agency experience is a strong plus).
• Deep expertise in resourcing creative talent, balancing business needs, creative ambition, and team sustainability.
• Strong background in creative workflows, tools, and systems, including project management platforms and review processes.
• A strategic, AI-forward thinker who understands how AI can augment and accelerate creative work.
• Exceptional communication and collaboration skills to partner seamlessly with creative leaders, marketers, and executives.
• A builder mindset: confident in shaping processes from the ground up and adaptable to evolving business needs.

Nice to Have

• Experience with agency or large-scale in-house creative teams.
• Knowledge of AI applications in creative workflows.

Qualifications

• Experience leading large, multi-disciplinary creative teams, preferably in-house.
• Expertise in creative workflows, tools, and systems.

Benefits & Perks

• Base pay of $170,200 - $297,900, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away and family leave programs.