Credit Card Product Manager, Digital - Consumer & Small Business Products

About the Role

Key Responsibilities

• Advise and execute the roadmap for consumer and small business credit card products
• Participate in the A27 & A30 strategic planning
• Participate in US Product team, US retail payments and NARP team meetings and initiatives
• Consult with your business partners to turn ideas and requirements into actionable solutions
• Bridge the gap between business processes and technical solutioning
• Develop the skills of your team and providing leadership support
• Partner with Digital to deliver and execute on the transformation road map
• Develop understanding of digital wallets and support growth strategies
• Demonstrate Consumer & Small Business digital platform SME
• Research, define, align, develop, and implement sales and marketing strategies with P&L accountability
• Carry out market research, forecasting, pricing, and competitive analysis
• Monitor product and system performance and assess problems to develop solutions
• Manage product risks in compliance with legal, regulatory, and risk standards
• Collaborate with internal partners to take products to market
• Develop business cases, strategic plans, and risk management controls
• Design and produce reports, dashboards, and analyze data for insights
• Support change management and operational program implementation
• Monitor key performance metrics and recommend action plans
• Lead/manage vendor relationships and external partnerships
• Resolve escalations and policy exceptions
• Participate in market research, competitive analysis, and customer insights evaluation
• Support product lifecycle management, including development, implementation, and enhancement
• Develop salesforce training, marketing strategies, and product documentation
• Influence credit product risk parameters and metrics
• Provide technical and analytical support, handle non-routine situations

Requirements

• Typically between 5 - 7 years of relevant experience and post-secondary degree in related field or an equivalent combination of education and experience
• Strong experience with consumer / commercial credit applicable to retail and business financing products
• Strong experience working with retail and business product fundamentals, including product design, functionality, and policies
• Knowledge of product delivery infrastructure systems and interdependencies
• In-depth retail and business banking environmental awareness
• In-depth risk management related to product development and management
• Strong knowledge of process coordination and management
• Knowledge of banking product management and regulatory requirements
• Ability to build business cases and research market trends in-depth
• Relationship management skills in-depth
• Analytics and reporting skills in-depth
• Product marketing expertise in-depth
• Negotiation skills - good
• Software and systems architecture knowledge - good/in-depth
• Financial understanding - good/in-depth
• Excellent verbal and written communication skills in-depth
• Strong collaboration and team skills in-depth
• Analytical and problem-solving skills in-depth
• Influence skills in-depth
• Data-driven decision-making in-depth

Nice to Have

• Experience with digital wallets and growth strategies
• Experience in managing vendor relationships and external partnerships
• Experience in developing and executing marketing campaigns

Qualifications

• Post-secondary degree in related field or equivalent experience
• Relevant experience in credit and banking products

Benefits & Perks

• Health insurance
• Tuition reimbursement
• Accident and life insurance
• Retirement savings plans
• Performance-based incentives and discretionary bonuses
• Other perks and rewards