Customer Accounts Manager

About the Role

Key Responsibilities

• Attain and maintain customers' accounts by updating customer information in the store computer system and documenting all customer payment appointments.
• Assist the General Manager with operational functions including account recommendations, payment frequency, and payment history to monitor accuracy.
• Support the General Manager in building authentic customer relationships to support customers in their ownership goals and drive sales.
• Manage the collections process by counseling customers to gain timely lease/merchandise renewals.
• Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures.
• Contact customers who have not renewed merchandise agreements.
• Maintain customer contact over the phone and through home visits.
• Update customer information and maintain accuracy.
• Manage entire accounts staff to achieve daily, weekly, and monthly department goals.
• Clean and certify merchandise in the cleaning station for all merchandise personally returned.
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily.
• Load, secure, and protect product in company vehicle and operate the vehicle safely.
• Assist the Sales Team as needed.
• Perform any other reasonable duties requested by management.

Requirements

• United States: at least 21 years old with a valid state Driver's License and satisfactory MVR (driving record).
• Canada: at least 18 years old.
• Ability to work a schedule of hours varying from 8 am to 9 pm.
• Ability to lift up to 50 lbs. without help and up to 300 lbs. with assistance of a dolly.
• Two years of college or two years of previous management experience preferred.
• High School diploma or equivalent preferred.
• Excellent interpersonal and communication skills.
• High energy with the ability to perform all store functions and multitask effectively.
• Proper telephone etiquette.
• Proficient computer skills.
• Must meet DOT requirements to obtain certification in required states (United States).

Nice to Have

• Two years of college or two years of previous management experience.

Qualifications

• High School diploma or equivalent (preferred).
• Two years of college or previous management experience (preferred).

Benefits & Perks

• Position is eligible for incentive pay based on performance.