Customer Development Manager, BJ's Club Customer

About the Role

Key Responsibilities

• Implements 4P's (product, placement, promotion, and pricing) business tactics that align with brand strategies and meet customer needs.
• Manages trade budget for the assigned area with Trade Investment Efficiency (TIE) as a key metric.
• Achieves and works to improve forecast accuracy by collaborating with CPFR partners and understanding business data such as POS and inventory.
• Troubleshoots orders, provides status updates to customers, and seeks to resolve logistical issues and challenges.
• Collaborates with finance, supply chain, brand, customer strategy, trade customization, Omni performance, and analytics teams to align efforts with customer needs.
• Acts as the primary point of contact for a category or categories with the customer, meeting regularly with buyers to discuss progress, promotional initiatives, issues, and competitive threats.
• Executes new product launches and provides promotional materials to the customer.
• Conducts analysis to assess the effectiveness of promotional activities and strategies.
• Monitors key metrics to measure progress toward goals.
• Utilizes syndicated and customer data to inform sales and category growth plans.
• Tailors customer- and product-specific sales presentations to support recommendations.
• Integrates with internal business partners to deliver Voice of Customer, provide competitive insights, and ensure alignment with company initiatives.
• Complies with company policies and procedures at all times.

Requirements

• A minimum Bachelor's degree required.
• 6 years of prior consumer sales-related experience, including 4 years of direct sales experience.
• Ability to interpret and communicate complex business data.
• Ability to communicate and negotiate effectively.
• Experience working with syndicated data.
• Experience working with a top-ten retailer or Club Channel specific Customer (e.g., BJ's, Sam's Club, Costco) preferred.
• Demonstrated ability to build strong business relationships.
• Ability to work effectively within a fast-paced, complex matrix environment.
• Willingness to sit out of Fort Washington, PA or Summit, NJ, with up to 10-25% travel.

Nice to Have

• Broad experience across sales, operations, finance, trade, and category, shopper, and eCommerce roles is preferred.

Qualifications

• Formal educational background includes a minimum of a Bachelor's degree.

Benefits & Perks

• Annual base salary ranging from $98,000 to $167,900, depending on location, skills, experience, and education.
• Competitive benefit package.
• Paid company holidays, paid vacation, volunteer time, and more.
• Learning and development opportunities.
• Kenvuer Impact Networks.